Quality Management Director

Job DetailsJob Location: Canon Barcus - San Francisco, CA 94103Position Type: Full TimeSalary Range: $157,000.00 - $161,576.00 SalarySALARY:

External Candidates: $157,000.00

Internal Candidates: $161,576.00

QualificationsQUALIFICATIONS

Minimum Qualifications

Bachelors degree required; advanced degree in public administration, healthcare administration, social work, public health, law, business, or a related field preferred.

Minimum to years of progressively responsible experience in compliance, quality assurance, auditing, healthcare operations, behavioral health, nonprofit operations, or a related field.

Minimum to years of management or supervisory experience.

Strong knowledge of compliance systems in nonprofit, county-contracted, healthcare, behavioral health, housing, homeless services, or social services environments.

Experience with Medi-Cal, CalAIM, healthcare documentation requirements, billing compliance, or revenue integrity strongly preferred.

Experience overseeing compliance across multiple programs, contracts, sites, and funding streams.

Demonstrated ability to interpret regulations, identify risk, develop corrective actions, and implement organization-wide improvements.

Strong written and verbal communication skills, including the ability to train staff and present to senior leaders.

Excellent judgment, discretion, and ability to handle sensitive information.

Commitment to equity, dignity, and high-quality services for people experiencing homelessness and other vulnerable communities.

Preferred Qualifications

Experience in a complex nonprofit or public-sector-facing organization with multiple counties, contracts, and service models.

Familiarity with supportive housing, homelessness response systems, workforce development, behavioral health-adjacent services, or integrated care models.

Experience leading internal audits, compliance reviews, or accreditation/readiness efforts.

Knowledge of HIPAA, privacy requirements, documentation controls, and incident reporting frameworks.

Experience building compliance functions or strengthening compliance infrastructure during organizational growth or transition.

REPORTING RELATIONSHIPS AND SUPERVISORY RESPONSIBILITIES

Reporting Structure

The QM Director reports to the Chief Executive Officer and works closely with finance, program, and human resources leadership.

Supervisory Responsibilities

May supervise positions such as:

Billing Compliance Manager

Program Compliance Manager

Quality Assurance Analyst

Compliance Analyst

Training and Audit Coordinator

OTHER REQUIREMENTS

Must secure fingerprint image screening and annual TB screening.

Must be able to meet physical requirements of the position, which may include lifting up to 25 lbs.

Must be able to travel to various locations.

MISSION ESSNETIAL

Demonstrate behavior that supports the organizations mission, vision, and values.

Adhere to all company and program specific policies, and procedures.

Communicate effectively and model integrity, fairness, and ethical business practices.

ECS offers industry leading healthcare benefits to support your

physical and mental well-being.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.

ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.