Quality Control Analyst I - Overseas Military Banking Program BSA Operations

A dedicated Quality Control Analyst is critical to the success of Navy Federal's oversight of the Overseas Military Banking Program's (OMBP) BSA/AML and OFAC framework. As part of a small, focused team, this individual will play a key role in evaluating operational performance, ensuring adherence to BSA/AML and OFAC standards and driving process improvements. This individual's efforts will help detect control gaps, validate compliance with contract requirements and support the program's long term regulatory readiness. With the complexity and sensitivity of OMBP operations, a Quality Control Analyst will assist in ensuring we stay ahead of risk proactively, not reactively.

To review, analyze, and report on OMBPs BSA operations to improve efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conduct quality control reviews of documentation, processes, and/or system to ensure compliance with contractual, federal and state regulatory requirements, industry standards, and Navy Federal OMBP operating procedures. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain and update quality control procedural manuals, job aides, and tools. Level I: Basic/routine review and analysis, with moderate scope/impact. Primary focus is recurring quality control audits.

• Evaluate decisions, process adherence, servicing standards, and regulatory requirements files for compliance with applicable state and federal laws.
• Evaluate and monitor quality of documentation for completeness/errors/ omissions and credit quality according to agency and internal guidelines to identify defects and to limit the risk exposure to Navy Federal.
• Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures
• Quality review and audit documentation, files, and/or transactions individually or in aggregate to determine if processes and documentation comply with internal policy and procedures, and/or government regulations
• Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions
• Ensure quality through data integrity and risk management

Stay abreast of applicable changes in the industry, as well as, changing or newly issued federal regulations, and state laws and understand impacts or changes to processes

• Agile and flexible to changes whether driven by industry, , company, or department initiatives/mandates
• Recognize red flag/ potential misrepresentation and identifying appropriate channels of reporting
• Monitor corrective action to ensure prompt, consistent, and effective remediation

Research escalated issues as needed and determine or collaborate with team on the resolution

• Gather, analyze, and synthesize data for presentations and reports

• Assist in ensuring a compliant Quality Control Program

• Maintain clear and organized documentation in relation to quality and noted deficiencies identified

• Perform other duties as assigned

• Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience

• Basic knowledge or experience of the industry

• Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems

• Effective customer service focus and relationship management skills

• Effective skill using innovative thinking to solve problems and facilitate the decision-making process

• Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations

• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization

• Experience managing multiple priorities independently and/or in a team environment to achieve goals

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced word processing, presentation software and spreadsheet skills

• Effective research, analytical, and problem-solving skills

• Knowledge of operational and regulatory risk controls, concepts, and practices

• Basic knowledge of Navy Federal's functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131