Supervisor - Training & Quality Assurance - BDC

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

The Supervisor of BDC Training and Quality Assurance plays a critical role in driving operational excellence across the Business Development Center (BDC). This position is responsible for overseeing quality assurance and training support for our BDC partners.

Key Responsibilities:

• Lead and manage the Q uality A nalyst & Training team, fostering development and performance excellence.

• Provide significant input into the Learning and Development strategy and roadmap for BDC Sales and BDC Coordinators.

• Deliver actionable recommendations through data analytics, opportunity planning, and process improvement initiatives.

• Develop a nd execute training strategy to support e xisting employee base.

• Proactively identify trends through Quality Assurance data to identify individual and departmental training needs.

• Partner with Leadership to develop and deploy key training initiatives to support business needs.

• Seek to improve program offerings through the use of technology and new techniques for successful learning experiences

• Manage workload of the Training & Quality Assurance team.

• Actively facilitate VILTs (Virtual Instructor Led T rainings ) , complete Quality Assurance tasks , such as reconciliation .

• Assists team with scheduling training sessions and building communication plans to increase attendance and compliance.

• Perform other duties as assigned to support departmental and organizational objectives .

Qualifications:

Education & Training

• Bachelors degree in a related field or equivalent work experience.

• Additional certifications or advanced education are a plus.

• Proficiency in MS Office Suite (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint).

Experience

• 23 years of leadership experience in training environment preferred.

• Demonstrated ability to use data to drive process improvements and performance enhancements.

• Strong understanding of Training Facilitation and /or Quality Assurance principles.

• Experience managing cross-functional projects and vendor relationships.

Skills & Competencies

• Excellent organizational and time management skills with a proven ability to meet deadlines.

• Strong leadership and team development capabilities.

• Effective communicator with strong verbal and written communication skills.

• Ability to influence, coach, and provide constructive feedback.

• Strategic thinker with problem-solving skills across routine, flexible, and unique challenges.

• Comfortable managing change and driving continuous improvement.

#LI-AK1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. Thats why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $67,670.00 - $98,125.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.