Integration Center Quality Control Specialist

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Integration Center Quality Control (ICQC) Specialist will ensure configured devices leaving SHI Integration Centers comply with customer requirements. The ICQC Specialist will document accurate task instructions for customer orders. The ICQC Specialist performs audits and spot checks for compliance and documents results for corrective or preventative action reports.

The Quality Control Specialist at SHI International develops and implements quality control procedures, collaborates with various stakeholders to document build instructions, and conducts internal inspections to ensure adherence to quality standards. This role involves managing build documentation, interpreting technical manuals, and coordinating order inspections with cross-functional teams, while occasionally traveling to SHI offices and customer sites for inspections and presentations.

This position is performed from SHI's Piscataway, NJ Knox integration center location reporting to the Lead - Quality Control.

Role Description

• Suggest and implement approved quality control operating procedures.

• Interface with the sales, support, and configuration center staff to document accurate build instructions.

• Independently solve problems with minimum input from management.

• Follow Quality Control processes and documentation, as defined by our customers or Quality Manager.

• Manage and organize the inventory of build documentation.

• Read and comprehend technical manuals, troubleshooting guides, manufacturers specifications, used in the installation and repair of electronic equipment.

• Conduct and report internal inspections, spot checks, and evaluations.

• Collaborate with Sales Team, Configuration Center Management, Integration Center Techs and Quality Control Team for customer orders regarding inspections and quality assurance.

• Utilize internal systems for order research.

• Ability to follow and document detailed testing processes.

• May require travel to remote SHI offices for inspections and quality presentations.

• Develop and implement quality control procedures

• Collaborate with customers, sales, and configuration center staff to document build instructions accurately

• Solve problems independently with minimal management input

• Adhere to customer-defined or Quality Manager-defined quality control processes and documentation

• Organize and manage build documentation inventory

• Interpret technical manuals and guides for electronic equipment installation and repair

• Conduct and document internal inspections and evaluations

• Coordinate with Sales, Management, Techs, and Quality Control for order inspections and assurance

• Use internal systems for order research and documentation

• Travel to SHI offices and customer sites for inspections and presentations as needed

Behaviors and Competencies

• Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.

• Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.

• Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.

• Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.

• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.

• Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.

• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

Skill Level Requirements

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate

• Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications - Intermediate

• Demonstrated deep technical knowledge and proficiency in multiple technology areas to provide expert guidance and solutions - Intermediate

• In-depth understanding of the structured practices and workflows involved in the software development lifecycle, from requirements gathering and coding to testing and deployment - Intermediate

• Demonstrates expertise in configuring hardware, software, firmware, and related documentation to meet technical requirements - Intermediate

• Applies knowledge of quality practices to conduct root cause analysis and drive continuous improvement efforts - Intermediate

Other Requirements

• Completed Associate's Degree or relevant work experience required

• 2-4 years of experience in a similar role required

• Familiarity with ISO 9001 Quality Standards preferred

• Ability to travel to SHI, Partner, and Customer Events

The base salary range for this position is $40,000 - $70,000. The estimated on-target earnings, or OTE, which includes a base salary, are $40,000 - $70,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and

flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status