Default Services Quality Control Specialist II

Description

Duties and Responsibilities:

• Maintain training files and reports
• Develop and implement quality control reviews
• Conduct training sessions for review implementation and QC updates
• Conduct monthly 2nd look reviews
• Completion of daily reviews as required
• Perform supplementary quality assurance reviews of draft customer communications and documents
• Maintains rate of QC overreporting rate within the established acceptable range
• Identify, recommend opportunities to establish controls
• Create or produce reports supporting quality control activities including, but not limited to, sampling, defect analysis, and remediation tracking
• Create or query reports and disseminate the final product to stakeholders
• Review MERS QC reports and track defect resolution
• Support internal and regulatory audit activities as required
• Knowledge of all Review Programs and serves as a QC SME Program SME as required
• Participate in special tasks to include problem resolution and process improvement
• Assist LOBs with updating policies and developing controls in response to MRA's and findings
• Serve as a mentor to fellow colleagues- allow others to shadow QC tasks/offer training and support as needed

Required:

• High School diploma
• Minimum 3-4 years of experience in Financial Services
• 1-3 years of experience in a financial services quality control or quality assurance environment
• Problem solving and critical thinking skills
• Experience training colleagues on systems and procedures
• Excellent written and oral communication skills
• Experience documenting processes and procedures
• Proficient with Microsoft Office Suite

Preferred:

• Bachelor's Degree
• 3 or more years of experience in Default Services
• Experience as a primary trainer in a financial services quality control or quality assurance environment
• 1-3 years' experience in Credit Administration Default Service
• Results focused with a continuous improvement mindset
• Experience working with Collections Systems
• Ability to work with minimal supervision
• Highly organized self-starter with strong follow-through and ability to complete tasks independently
• Ability to prioritize and manage simultaneous deadlines, develop ad hoc request, and meet regular deliverable deadlines

#LI-Hybrid

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Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

47,000.00 - 92,000.00

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.