Regional Quality Assurance Manager

Join Our Growing TeamCapital Vacations continues to expand across key markets and we are seeking a dynamic Regional Quality Assurance Manager to support our growing portfolio As one of the fastest growing companies in the hospitality and vacation ownership industry we are committed to delivering exceptional service operational excellence and compliance integrity across all locations Company OverviewAt Capital Vacations our mission is simple to provide quality vacations to our members and guests With access to 90 internal club destinations and thousands of external travel options we hold ourselves to the highest standards in service compliance and customer experience We foster a collaborative and performance driven culture that empowers leaders to innovate elevate teams and drive measurable results If you are passionate about operational excellence and leading high performing teams this is your opportunity to make a regional impact Position Overview Regional Quality Assurance ManagerThe Regional QA Manager is responsible for overseeing Quality Assurance operations across multiple resort and sales locations within an assigned region This leadership role ensures compliance with company policies regulatory standards and ethical sales practices while maintaining exceptional owner satisfaction and protecting the integrity of Capital Vacations ownership This position partners closely with Regional Sales and Marketing Leadership to drive accountability minimize cancellations mitigate risk and elevate overall performance standards Key ResponsibilitiesRegional Oversight & LeadershipProvide strategic direction and oversight to on site QA Managers and QA teams across multiple locations Train mentor and develop QA leadership to ensure consistent performance and compliance standards Conduct regular site visits audits and performance reviews Establish accountability measures and corrective action plans where needed Compliance & Risk ManagementEnsure adherence to all company policies state regulations and timeshare closing procedures Protect the organization from misrepresentation and compliance violations Investigate escalated client disputes and misrepresentation concerns Partner with Legal and Executive Leadership when necessary Sales & Operational AlignmentCollaborate with Regional Sales and Marketing Leaders to maintain acceptable cancellation rates and achieve company targets Monitor performance metrics including net cancellation rate closing percentages and rescission trends Provide strategic recommendations to improve sales quality and customer satisfaction Contract & Administrative OversightEnsure contract accuracy funding readiness and compliance documentation across all regional sites Oversee equity reports credit applications and contract processing standards Maintain reporting accuracy and distribute regional performance reports to executive leadership Customer Experience ExcellenceEnsure QA teams deliver exceptional service during closings Promote owner confidence before during and after the rescission period Implement best practices to enhance the owner onboarding experience Performance & Budget ManagementPartner with site leadership to maintain operational budgets within acceptable standards Identify trends and implement proactive solutions to reduce financial exposure Why Choose Capital VacationsCompetitive Compensation Package with performance based incentives Leadership Growth & Career Advancement Opportunities Comprehensive Benefits including medical dental vision company paid life insurance and 401k Travel Opportunities within assigned region Supportive high performance culture focused on results and integrity Who Were Looking ForWe are seeking a strong strategic leader who Has a deep understanding of Timeshare QA compliance and closing processes Demonstrates strong regional leadership and team development skills Thrives in a fast paced multi site operational environment Has exceptional analytical problem solving and conflict resolution abilities Communicates effectively across all levels of leadership Is highly organized detail oriented and results driven QualificationsEducation & Experience5 years of experience in the Timeshare industry required 3 years in a QA leadership or multi site management role preferred Proven track record of reducing cancellations and improving compliance standards Skills & KnowledgeStrong understanding of state and federal timeshare regulations Advanced knowledge of contracts funding processes and sales compliance Proficient in Microsoft Office Suite Word Excel PowerPoint Ability to analyze performance data and identify actionable insights Willingness to travel regularly within assigned region Flexibility to work weekends and be available as needed