Housekeeping Supervisor/Inspector @ TownePlace Suites by Marriott Raleigh Cary Weston Parkway

SUMMIT HOSPITALITY GROUP: HOUSEKEEPING MANAGER JOB DESCRIPTION

SUMMARY: The Housekeeping Supervisor for a Summit Hospitality Group is a key leadership role for guest experience and satisfaction. The Housekeeping Supervisor provides supervision and direction for all housekeeping activities of the hotel to ensure the highest level of cleanliness according to Corporate and Brand standards, policies, and procedures. The Housekeeping Supervisor impacts Associate morale, budgetary goals, guest relations, administrative operations, projects, and staff needs.

Requirements:

The expectation of this position requires a minimum 50-hour (about 5 days) work week which includes weekends/evenings (Saturday and/or Sunday).

Recommends, establishes, and implements proper standards and procedures for housekeeping staff

Inspects and evaluates physical condition/appearance of guestrooms and public areas

Responsible for inventories of guest supplies and amenities including equipment monthly.

Trains all housekeeping and laundry staff according to expectations and Brand/Corporate standards

Supervises the operation of linen, uniform, supply and storage rooms

Installs and maintains inventory controls for uniforms, linens, and supplies to be monitored by issuance procedures and purchasing

Participates in development of annual budgets, periodic forecasts

Manages, monitors and makes adjustments to comply with energy conservation programs

Responsible for key control

Works directly with the GM/AGM/Chief Engineer for proper maintenance of the building, furniture, fixtures, and equipment

Makes recommendations for rehab projects and assists in renovation projects

Responsible for updating all safety procedures including fire, theft, and property conditions as well as participating in the hotel Safety Committee

Conducts staff meetings, training, hiring/firing decisions

Communicates daily with GM/AGM/Chief Engineer to ensure proper operating procedures are in compliance with Corporate and Brand standards

Sets an example for guest relations for all staff

Focuses on continuous improvement for service and cleanliness

Ensures the hotel is prepared to successfully complete a Quality Assurance audit

Complete brand required training

Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

QUALIFICATIONS:

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

Service oriented style with professional presentation skills

High energy, motivational leader

Skilled at cost control and expense management

Knowledge of sanitation requirements/controls and applications of relevant chemicals and cleaning products

Basic mathematical skills

Clear and concise written and verbal communication skills in English

Demonstrated problem solving skills and decision making

Ability to assess and management talent to help individuals develop and strengthen skills and abilities needed to accomplish work objectives

Knowledge of Security/Loss Prevention

WORK ENVIRONMENT:

Ability to stand, walk, bend, reach and move continuously to inspect all rooms and public areas

Able to lift 25 lbs.

Ability to access and accurately input information for scheduling and room inventory control

Flexible work schedule

Valid Driver's license