Manager, Quality Assurance - Laboratory

The QA Manager - Laboratory owns end-to-end laboratory operations - metrology, calibration, and testing/inspection - ensuring full compliance with AS9100, ISO 9001, NADCAP, and ISO/IEC 17025. This leader builds a culture of precision, audit readiness, and continuous improvement while delivering reliable laboratory services that support the business.Key ResponsibilitiesQuality & Compliance

Maintain and advance compliance with AS9100, ISO 9001, NADCAP, and customer/regulatory requirements, including leading the laboratory to ISO/IEC 17025 accreditationDevelop and maintain procedures, work instructions, and test methods; champion audit readiness across internal and external auditsDrive timely CAPA resolution and cross-functional continuous improvement initiatives

Leadership & Operations

Direct daily laboratory operations and set priorities to ensure on-time delivery of laboratory servicesHire, develop, and manage laboratory personnel through coaching, training, and performance management

Metrology, Calibration & Technical Oversight

Manage all measurement and test equipment (LIMS, CMM, precision gauges) with full traceability to NIST or equivalent standardsOversee calibration scheduling, uncertainty analysis, out-of-tolerance investigations, and MSA/Gage R&R evaluationsTroubleshoot equipment and measurement system failures; lead RCCA and approve test results, calibration certificates, and reports as required

Suppliers, Contracts & KPIs

Qualify and monitor external calibration providers and raw material suppliers; administer equipment service contracts and ensure all deliverables meet quality requirementsTrack KPIs (calibration compliance, measurement capability, turnaround time) and lead Lean/Six Sigma initiatives to drive improvement

Safety

Ensure full compliance with company EHS requirements

Qualifications

Bachelor's degree in Engineering, Physics, Chemistry, Materials Science, or related fieldProven supervisory/management experience in a quality role (salaried and hourly employees)Hands-on experience with AS9100, ISO 9001, NADCAP, and ISO/IEC 17025; aerospace or precision manufacturing background preferredStrong technical foundation in metrology, calibration, uncertainty analysis, LIMS, SPC, MSA, and Gage R&RFamiliarity with aerospace inspection tools (CMM, optical systems) and laboratory practices (microscopy, metallography, wet chemistry); special process knowledge a plus