Request ID: 86656-1
Title: Performance Quality Analyst
Locations: Frederick, MD 21704. Onsite 5 days a week
Duration: 6 Months
Rate Range: $49 - $53/Hour on W2 (All inclusive)
Job Description:
The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.
Key Responsibilities:
Quality Assurance Control Conduct quality assurance (QA) assessments and control testing in adherence to the companys Quality Framework Evaluate transactions| processes| and service interactions for accuracy| compliance| and consistency Ensure proper documentation and audit trails are maintained Performance Monitoring Monitor individual and team performance metrics Identify trends| process gaps| and risk areas Develop insights to improve service quality and operational efficiency Coaching Feedback Provide clear| structured| and constructive feedback to analysts and team members Partner with managers to deliver coaching sessions and improvement plans Drive accountability and enhance performance standards Data Analysis Reporting Analyze customer data| QA results| and performance trends Prepare and present actionable insights and dashboards for stakeholders Support decision-making through data-driven recommendations Continuous Improvement Collaborate with cross-functional teams to identify| test| and implement process improvements Contribute to process documentation| SOPs| and quality standards Support initiatives focused on operational excellence and customer outcomes Compliance Risk Management Ensure adherence to regulatory| compliance| and internal risk standards Participate in internal and external audits Identify and escalate potential control gaps and compliance risks
Required Qualifications:
Experience 5-10 years of experience in Quality Assurance| Operations| or Risk Control roles Experience in financial services| insurance| or pensions (preferred)Education Bachelors degree in Business| Finance| Analytics| or related field Technical Skills Strong proficiency in data analysis and reporting Advanced Client Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platforms Understanding of quality frameworks| audit processes| and controls
Essential Skills: Manual Tester
Skills: Manual Testing Processes and Management Functional Testing
Experience Required: 6-8 Years
Top 3 Required Skills:
1. Strong experience in manual testing methodologies
2. Ability to analyze requirements and create test cases
3. Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)
Top 3 Preferred Skills:
1. Experience in financial services / insurance domain
2. Strong documentation and reporting skills
3. Understanding of SDLC and Agile methodologies
Education Requirements:
Bachelors degree in Computer Science, Information Technology, Business, or related field
Years of Experience:
510+ years in Manual Testing / Quality Assurance
Company Benefits & Culture
Thanks
Title: Performance Quality Analyst
Locations: Frederick, MD 21704. Onsite 5 days a week
Duration: 6 Months
Rate Range: $49 - $53/Hour on W2 (All inclusive)
Job Description:
The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.
Key Responsibilities:
Quality Assurance Control Conduct quality assurance (QA) assessments and control testing in adherence to the companys Quality Framework Evaluate transactions| processes| and service interactions for accuracy| compliance| and consistency Ensure proper documentation and audit trails are maintained Performance Monitoring Monitor individual and team performance metrics Identify trends| process gaps| and risk areas Develop insights to improve service quality and operational efficiency Coaching Feedback Provide clear| structured| and constructive feedback to analysts and team members Partner with managers to deliver coaching sessions and improvement plans Drive accountability and enhance performance standards Data Analysis Reporting Analyze customer data| QA results| and performance trends Prepare and present actionable insights and dashboards for stakeholders Support decision-making through data-driven recommendations Continuous Improvement Collaborate with cross-functional teams to identify| test| and implement process improvements Contribute to process documentation| SOPs| and quality standards Support initiatives focused on operational excellence and customer outcomes Compliance Risk Management Ensure adherence to regulatory| compliance| and internal risk standards Participate in internal and external audits Identify and escalate potential control gaps and compliance risks
Required Qualifications:
Experience 5-10 years of experience in Quality Assurance| Operations| or Risk Control roles Experience in financial services| insurance| or pensions (preferred)Education Bachelors degree in Business| Finance| Analytics| or related field Technical Skills Strong proficiency in data analysis and reporting Advanced Client Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platforms Understanding of quality frameworks| audit processes| and controls
Essential Skills: Manual Tester
Skills: Manual Testing Processes and Management Functional Testing
Experience Required: 6-8 Years
Top 3 Required Skills:
1. Strong experience in manual testing methodologies
2. Ability to analyze requirements and create test cases
3. Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)
Top 3 Preferred Skills:
1. Experience in financial services / insurance domain
2. Strong documentation and reporting skills
3. Understanding of SDLC and Agile methodologies
Education Requirements:
Bachelors degree in Computer Science, Information Technology, Business, or related field
Years of Experience:
510+ years in Manual Testing / Quality Assurance
Company Benefits & Culture
- Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive health and wellness benefits
Thanks
Job ID: 521606378
Originally Posted on: 5/18/2026
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