Quality Assurance Specialist Operations

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary:

The Quality Assurance Specialist assists with Retail and Call Center internal operational, financial, and compliance audits.

Education and/or Experience:

• High School or GED required, Associates Degree preferred
• Minimum four years' experience in bank operations required, including new account opening and account maintenance required
• Minimum four years of cash audit handling required
• Knowledge of banking quality regulations required
• Proficient in Microsoft Office Suite and Google Sheets required
• Valid NYS Driver's License required
• 30 to 40% local car travel required
• CRM Salesforce experience preferred
• Analytical and data interpretation skills
• Strong organizational skills and detail-oriented
• Excellent written and oral communication skills
• Interpersonal skills and ability to work independently and with a team
• Critical/logical thinking and problem solving

Job Responsibilities:

• Conducts branch internal audits to determine whether business controls are sufficient and effectively executed in accordance with bank policies and procedures
• Tests established procedures to ensure operational efficiency within branch offices
• Determines whether branches are performing their planning, accounting, custodial, or business control activities in compliance with policies and procedures
• Documents internal control deficiencies and regulatory exceptions and identifies areas needing improvement
• Reviews branch and call center operations and performance trends to support the retail incentive program with a central point of validation of sales practices and resulting data
• Conducts quality assurance reviews of new and existing member activity, including account opening and maintenance, transaction activity, and document scanning
• Collects, analyzes, and interprets data related to procedures, feedback, and operational efficiency
• Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate staff behaviors of the Retail Incentive Program
• Monitors risk-management procedures, and maintains and analyzes problem logs to identify and report recurring issues to management
• Works with member-facing staff and back office departments to handle operational exceptions by supporting the team with policy and procedure questions and concerns. Directing the staff to the appropriate leadership or department
• Works with management to design and create job aids or other materials to support desired organizational risk management framework and culture
• Supports other risk management counterparts on projects, risk evaluations and mitigation efforts
• Observes Interactions (calls, video chats, etc.) and analyze data
• Tracks issues and report findings to appropriate levels of management
• Works on projects/matters of limited complexity in a support role
• Performs other duties as assigned by immediate supervisor

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $25.50 - $30/hr. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit .

Click here to view: California Privacy Notice

#LI-KM