Quality Supervisor

Job Details:

Competitive annual salary based on experience, education, and qualifications

Green Bay, WI

Position Summary:

Provide work direction and supervision to quality assurance and laboratory employees responsible for verifying that our products are produced, released, and distributed in compliance with food safety, quality, regulatory, and customer requirements. Oversee quality activities across all stages of production to support compliance with departmental procedures, regulatory standards, and certification programs. Partner with the Quality Manager, operations, and plant leadership to identify, investigate, and resolve food safety, quality, supplier, and compliance risks while driving continuous improvement. Coach, mentor, and develop team members while serving as a resource and point of escalation to strengthen accountability, communication, and a culture of food safety and quality within the facility.

Job Duties and Responsibilities:

Assist the Quality Manager in developing, implementing, and maintaining facility food safety and quality programs to support regulatory compliance, corporate standards, customer expectations, and our good manufacturing practices (GMP) and sanitation requirements

Supervise quality assurance personnel, procedures, and processes to meet recognized industry standards for food safety, quality, and process control, including oversight of extended production runs

Review required quality records including laboratory documentation, CCP, PC, traceability records, and other compliance documentation, and conduct and document traceability exercises for ingredients and packaging materials to support recall readiness, regulatory audits, and ongoing compliance

Write, review, implement, and support the rollout of quality assurance procedures and material standards with appropriate inspection and control measures to improve product quality and reduce rework or downtime

Recommend and coordinate upgrades to testing procedures, equipment, and laboratory supplies, including procurement activities, while maintaining oversight of inspection and testing procedures and results to confirm finished product is food safe and meets customer requirements

Verify products meet product and customer specifications and oversee the Hold and Release process by partnering with plant management to identify, investigate, and resolve food safety or quality issues prior to product release

Partner with operations and assist the Quality Manager in managing the pathogen environmental monitoring (PEM) program, including swabbing oversight, investigations, corrective actions, and mitigation activities

Drive continuous improvement by partnering with facility functions to resolve persistent challenges, supporting implementation of new procedures or processes, analyzing quality and supplier performance data, utilizing SPC tools, monitoring trends, managing the Supplier Corrective Action Request (SCAR) process, and investigating quality issues and customer complaints to implement effective remedies

Participate in internal audits and support corrective actions to maintain ongoing compliance with BRCGS standards; support customer, regulatory, and third-party quality and food safety audits; verify completion and effectiveness of corrective actions; and support and maintain certifications such as BRCGS, SQF, Kosher, Halal, and Organic

Lead and develop quality personnel and supervise hourly employees' activities through proper selection, training, coaching, performance evaluation, timekeeping review, promotions, transfers, and the establishment of clear expectations, while fostering retention, maintaining effective business communication practices, and promoting a positive and compliant work culture

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Requirements:

Education and Experience:

Undergraduate degree in food science, biological sciences, or related curriculum (or equivalent combination of education and experience)

2 to 5 years of quality assurance, manufacturing, or related experience, preferably in a food, beverage, or similar facility

Demonstrated leadership attributes or team leadership experience; supervisor experience preferred

Certification and/or License PCQI, HACCP, SQF Practitioner certifications preferred; may be required during course of employment

Qualifications:

Knowledge of both laboratory and plant current good manufacturing practices (cGMPs)

Knowledge of Microsoft Office Suite and company computer systems

Knowledge of principles and practices of supervision, training, and personnel management

Skill in leadership and coaching

Able to complete basic arithmetic as needed

Able to communicate clearly and effectively, both verbally and in writing

Able to work in collaboration effectively and foster good teamwork

Able to take appropriate steps to find solutions to problems

Able to present options and ideas to current processes or procedures

Able to handle challenging or conflict situations with tact and professionalism

Able to respond courteously and efficiently to inquiries, complaints, and requests

Able to interpret and apply company policies

Able to adapt and manage to change effectively

Able to take initiative in performing job and seek increased responsibilities

Must be able to read, write and speak English

Benefits and Perks:

Comprehensive medical, dental, and vision insurance

Company-provided short-term disability, long-term disability, and life insurance

401(k) with company match

Generous vacation time and sick time

7 paid holidays annually

Career advancement and training opportunities within a stable, growing organization

Paid uniforms, safety toe shoes, and prescription safety eyewear

Benefits available following eligibility requirements