Sr. Compliance Analyst I(II)

Flexible Work Arrangement: Hybrid The Sr. Compliance Analyst is responsible for securely managing the Account Authorization and associated compliance processes managed by the Identity and Access Management department. In support of PJM's Vision and Mission, the Sr. Compliance Analyst will work with the Manager, Identity and Access Management to develop, communicate and implement effective strategies that support short, mid- and long-term growth objectives that affect the continual operation and development of PJM's identity and access management compliance program. Essential Functions: Reports to Manager, Identity & Access Management for work assignments and directly supports the manager in accomplishing both day-to-day operations and project level responsibilities as assigned. Has a thorough understanding of NERC CIP standard requirements owned by the Identity and Access Management Department and all compliance work performed by the department, and is able to apply that knowledge to develop and operate processes that support these requirements. Regularly reviews reports, outcomes and quality of data to ensure compliance and ensure proper operation of processes and systems. Develops and maintains quality metrics for Identity and Access Management Department compliance areas. Develops and documents processes and system improvements. Documents operational procedures and training for use by internal (departmental) and external (PJM) clients. Investigates and documents suspected violations and outcomes. Analyzes and develops reports for data requests from regulatory agencies internal and external. Participates in audits by outside agencies. Builds and develops strong relationships with ITS, Security and Human Resource personnel by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner. Participates in the development of policies, standards, and procedures for the department compliance program. Applies knowledge, skills and abilities to implement a process or procedure, timely and professionally. Other duties as assigned by manager. Characteristics and Qualifications: Required: AS, Business, Information Systems or Equivalent work experience At least 5 years of experience IT security compliance related work Experience with identity management practices, focusing on access management and governance Experience in customer service/support Ability to produce high-quality work products with attention to detail Ability to visualize and solve complex problems Ability to operate in a confidential and controlled environment Experience using effective verbal and written communications skills Experience developing policies, procedures, standards or manuals Experience documenting and improving business processes Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint) Ability to work in a team environment as a team member or as team leader Ability to work independently and to train, guide or assist others to perform complex assignments Preferred: BS, Information Technology, Information Systems or Equivalent work experience 0-5 years of experience Identity and access management related work Experience with NERC Critical Infrastructure Protection (CIP) Standards PJM employees work collaboratively to maintain the reliability of North America's largest centrally dispatched electric grid and to operate one of the world's largest competitive wholesale electricity markets. We seek talented candidates who thrive in a diverse, challenging and creative environment where they have opportunities to grow, learn new skills and build a career. Learn more about PJM by visiting the Learning Center. Discover your potential at PJM Interconnection! We are proud of our company's history, culture and community. As the nation's largest grid operator, the work we do every day requires every one of us. We recognize and appreciate the different abilities, backgrounds, perspectives, experiences, cultures and needs of each individual. If you're seeking a dynamic and supportive workplace that values innovation and creativity, we invite you to explore opportunities with our team. Medical, vision and dental insurance 401(k) plan with 100% employer match up to 5% of salary Non-elective 401(k) employer contribution Vacation and paid holidays Tuition reimbursement Life insurance Accidental death and dismemberment insurance Short-term and long-term disability coverage Business travel and accident insurance Child day care referral program Employee assistance program Adoption benefits recognized by the Dave Thomas Foundation for Adoption, which has named PJM one of the best adoption-friendly energy and utility companies in America.