ENHD Quality Assurance Specialist

at ASM Research, An Accenture Federal Services Compan in Boise, Idaho, United States

The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts.

Key Responsibilities:

The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. To accomplish this, the QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them for compliance to standardized process requirements. Requirements involve confirming that activity efforts align with casework expectations and outcome. Activities may include discerning soft skills in phone calls and clear communication in emails. Based on the review, the Quality Analyst provides a concise written analysis of the work reviewed along with feedback and coaching recommendations to improve the performance of the program.

Required minimum qualifications:

+ Bachelors Degree or equivalent OR 4 years of relevant experience in lieu of degree.

+ Experience following defined processes.

+ Must be a US Citizen

Candidates that do not meet the required qualifications will not be considered

Preferred qualifications:

+ Experience with CMSs 1095-A

+ Advanced proficiency with MS Office including SharePoint, Teams, Excel, Word, and PowerPoint

+ Strong verbal and written communication skills

+ Familiarity with process improvement systems such as Lean Six Sigma, Agile, and others.

+ Experience providing data that supports project decision

+ Previous Federal Government experience.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASMs overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individuals race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All de