Hospitality Quality Assurance Specialist

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces youll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Help define and scale world-class hospitality across a global portfolio of iconic destinations while shaping how millions of guests experience Pursuit each year.

Why This Role is Different

This isnt a traditional QA role , you wont just evaluate experiences; youll help define and scale them. Pursuit is actively building and scaling a world-class hospitality ecosystem , aligned with our Vision 2030 growth ambitions . This role sits at the center of connecting standards, training, and execution across a growing global portfolio. Youll partner closely with operational leaders to elevate performance at scale, with visible impact across our teams, our operations, and how guests experience Pursuit.

WHAT YOULL OWN

• Enterprise QA Program: Own and evolve QA across all lines of business and global locations

• Guest Experience at Scale: Shape how hospitality is delivered across a portfolio serving millions of guests annually

• Standards Execution: Ensure enterprise standards are consistently translated into on-the-ground execution

• Insights that Drive Action: Turn QA data into clear, actionable insights that influence operational decisions

• Global Alignment & Accountability: Build consistency, visibility, and accountability across teams, regions, and leadership

KEY RESPONSIBILITIES

• Lead QA audits across Attractions, Lodging, F&B, Transportation, and Retail

• Evaluate guest experiences and ensure alignment to standards and brand expectations

• Identify gaps, root causes, and opportunities to elevate performance

• Translate QA data into reporting, insights, and performance visibility for leaders

• Own and optimize QA platforms (e.g., Xenia) to support operational execution

• Develop and execute a global QA audit roadmap aligned to business priorities

• Partner cross-functionally with Operations, Training, Brand, and People teams

WHAT YOU BRING

• 46+ years in hospitality operations, quality assurance, or operational excellence

• Experience in multi-site, high-volume, or complex hospitality environments

• Proven ability to drive consistency and performance improvements at scale

• Strong analytical capability with the ability to translate insights into action

• Ability to influence across teams and regions without direct authority

• Proven ability to lead initiatives end-to-end in a dynamic environment

ADDITIONAL REQUIREMENTS

• Eligibility, willingness and flexibility to travel across global destinations (Canada, U.S., Iceland, Costa Rica)

• Valid drivers license

#LI-KO1

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavik and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work its a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether youre tackling projects or enjoying our many perks, youll feel supported and valued. With a variety of great benefits, were committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places were lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say yes to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you cant apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.