Quality Assurance Representative

Capital Vacations is the fastest growing company within our sector of the Hospitality Industry We pride ourselves on delivering best in class service and providing access to over 90 internal club destinations plus thousands more external options Our mission is simple to provide quality vacations to our valued members and guests Were looking for dynamic individuals to join our fast paced team driven by success and rewarded with industry leading compensation plans The Quality Assurance Representative continues the sales process with an intent to maintain the integrity of the Capital product This role verifies the accuracy of Owner and purchase information with the Owner while explaining the contract paperwork ethically and ensuring the new Owner leaves with a feeling of satisfaction and confidence in the purchase The QA Representative maintains proper sales procedures while decreasing the rescission rate of the Resort The Ideal Candidate Flexibility to work weekends and holidaysProfessional demeanor with a tenacious attitudeDetailed oriented with strong problem solving skillsGreat opportunity for former loan processors contracts processors closing agents title agents bank tellers as well as sales representativesPrincipal Duties and Responsibilities Provides Customer Service to Owners during the closings as well as before and after the cancellation period of any purchase Ensures that our newest Owner leaves with confidence in the purchaseAssists with contracts processes and other functions in the office as needed or requestedVerifies all documents for accuracy; checks contracts for errors and omissionsAdheres to regulation and company policiesprocedures concerning the Timeshare closing processHandles misrepresentation concerns and client disputes and reports when necessaryMakes recommendations and assists on site Sales Management Team regarding corrective counseling training up to termination for misrepresentationsProtects the company from misrepresentationsMust close a Reasonable Percentage within 10 of the average number of closings of other Quality Assurance Representatives at the same sitedepartment of closings occurring each monthDownloads each closing labels and appropriately files within the required timeframe to qualify for Monthly Tier bonus as outlined on the Quality Assurance Compensation PlanDownloads QA recordings labels and files appropriately within 24 hours for closing at the site level and 72 hours for closing on a roadshow Labels and saves the files while following the correct procedures One missing recording is below the Minimum Performance StandardsMaintains a low net cancellation rate while maintaining the integrity of Capital Vacations ownership Net cancellation percentage of 15 or higher is below the Minimum Performance StandardsOne or more contracts placed on suspense in a monthly period is below the Minimum Performance StandardsHandles cancellations by phone or walk in; works to retain cancellations as owners and if unsuccessful completes necessary documents according to cancellation proceduresAll other duties as requestedEducation Essential Training Certifications and Experience High school diploma GED or one to three years of related experience and training; or equivalent combination of education and experienceSales experience within the Timeshare industryPossess and maintain Notary credentialsSkills Knowledge and Abilities Sales experienceMaintain Reasonable Percentage of closings within 10 of the average number of closing per QA at same sitedepartmentMaintain low Net Cancellation rate 14 and belowCustomer service skillsWritten and oral communication skillsTyping and basic computer skillsFlexible scheduleShift Additional hours may be required to meet deadlines or cover shiftsRegular Hours On Call and WeekendTravel Participation in Road Shows is required