Career Opportunities: Service Quality Manager - Rental QA/QC (98988)

KLX Energy Services LLC provides a broad range of technical solutions and equipment to our customers. We provide the right people, best equipment and most convenient locations to deliver expert energy services for every phase of the wellsite. This includes drilling, completions, re-fracing, production, workover, and plug and abandonment. From technical services and wireline to rentals and accommodations, we keep our customers operations running economically, effectively and safely.

At KLX, you'll work side-by-side with devoted professionals. You'll enjoy the benefits of a strong and evolving company; such as excellent compensation and benefits packages, limitless opportunities for professional growth, and a voice in shaping our future. All while working in an environment that emphasizes teamwork, integrity, and professionalism.

We are currently seeking a Service Quality Manager to support our KLX Energy Services, Brideport West Viriginia location.

PURPOSE:

The Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices, and quality control programs across the Rentals and Business Operations (BOPs) product lines. This role ensures field operations, maintenance processes, and rental asset management comply with internal standards and external requirements, including API frameworks. The position drives safe, consistent, and efficient performance that supports operational reliability and enhances customer satisfaction.

ESSENTIAL JOB DUTIES AND RESPONSIBILTIES:

• Ensure compliance with applicable API standards-including API Q1, API 16A, API 16AR, API 6A, API 16D, API 5CT, API 7-1, and other relevant specifications-across all rental equipment, maintenance activities, and service delivery workflows. Maintain alignment with relevant ISO management system standards, ensuring proper documentation, traceability, and operational conformity.
• Develop, maintain, and improve SOPs for Rentals and BOPs operations, maintenance, and asset control.
• Conduct audits of bases, equipment, and documentation to ensure conformance to internal and industry standards.
• Develop and deliver training programs for field personnel, technicians, and rental operations teams.
• Support Operations, Base Managers, and Product Line leadership in identifying deficiencies and implementing improvements.
• Monitor KPIs such as asset reliability, NPT trends, service failures, and customer complaints.
• Lead incident investigations, rootcause analysis, and quality reports.

MINIMUM QUALIFICATIONS:

Education: High School Diploma/Equivalent

Work Experience: 8-10 years

Supervisory Experience: 1-3 years

Related Experience: Implementing API standards and/or ISO quality systems. A strong background in equipment inspection, maintenance or quality assurance.

PREFERRED QUALIFICATIONS:

Education: Bachelor's Degree

Degree Field (s): *Engineering, Quality or related field

Work Experience: 8-10 years

Supervisory Experience: 1-3

Related Experience: Prior QHSE, Quality Manager or Service Quality role in the energy sector.

PHYSICAL REQUIREMENTS:

Precise hand/eye coordination: Constantly

Basic keyboarding or other repetitive motions: Frequently

Operation of heavy equipment or operation of vehicles: Frequently

Lifting/pushing objects weighing over: 50 lbs: Occasionally

Climbing and working in awkward and cramped positions: Occasionally

Other (please specify):

• Ability to travel as required

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.