Dynamics 365 System Analyst (Assistant Auditor III) (U)

Join the City of Columbus Auditors Office Be Part of Tech-Driven Transformation!

Are you ready to make a meaningful impact in public service through cutting-edge technology? The City of Columbus Auditors Office is seeking a Dynamics 365 (D365) Systems Analyst to help shape the future of City finance. This is more than a support roleits a chance to be part of a visionary team thats redefining how cities manage financial operations. Our office is not your typical government environment. We are bold, forward-thinking, and nationally recognized for our leadership in enterprise modernization and digital transformation.

The City of Columbus has over 600 active City users and 3,000+ vendors in our D365 ecosystem, youll play a pivotal role in maintaining and enhancing our Dynamics 365 Finance, Supply Chain Management, and Commerce/Point of Sale platforms. Youll also contribute to innovative initiatives that align with our bold goal: to become the state-of-the-art model for government finance technology across the U.S.
The Dynamics 365 Systems Analyst will provide functional support for the Dynamics Solution Manager and end users of Dynamics 365.

A person who has been selected by an appointing authority in accordance with the Columbus City Charter, Section 148(1) is said to have received an unclassified appointment. Those individuals receiving unclassified appointments serve at the pleasure of their appointing authority and may be terminated from employment at any time. Please contact the Civil Service Commission if you would like additional information regarding this process.

Desired Qualifications
Were seeking a forward-thinking professional who thrives at the intersection of technology, collaboration,
and continuous improvement. The ideal candidate brings a blend of technical expertise, business insight,
and a passion for innovation. Below are desired qualifications for this role. You do not need to meet every qualification listed. We value
diverse experiences and encourage candidates with a strong interest in the position to apply:
Education & Core Experience
Bachelor's degree in computer science, Information Systems, Business Administration, or a
related field
Demonstrated hands-on experience with Dynamics 365 Finance, Supply Chain Management,
and/or Commerce/Point of Sale in a systems analyst or technology role
Familiarity with public sector accounting, including accounts receivable, accounts payable,
procurement, and point-of-sale
Technical & Analytical Skills
Intermediate proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling)
Experience with automated testing tools, Power Platform
Strong analytical mindset with the ability to troubleshoot complex issues and propose scalable
solutions
Understanding of security roles, user access management within Dynamics 365
Collaboration & Communication
Proven ability to work cross-functionally and align with team goals and priorities
Exceptional written and verbal communication skills, including the ability to present and train
users across all levels
Ability to influence, negotiate, and build consensus across departments
Innovation & Growth Mindset
Passion for exploring new features in Dynamics 365 and identifying opportunities for process
automation
Experience contributing to Power Platform and AI agent initiatives
Strong desire to learn, adapt, and stay ahead of emerging technologies
Supplementary Qualifications
Experience with Dataverse, Power Automate, or Canvas apps
Familiarity with Agile methodologies or DevOps practices
Certification in Microsoft Dynamics 365 or Power Platform Fundamentals
Exposure to SendGrid, Webex, or other enterprise communication tools

Under general direction, is responsible for serving as an accounting/auditing/payroll/finance specialist within the City Auditors Office; performs related duties as required.

Support & Systems Stewardship
Resolve Help Desk tickets related to Dynamics 365 Finance and Commerce platforms
Manage user creation, access, and training assignments
Conduct security audits and ensure compliance across user roles
Deliver responsive support via email, phone, and Webex, ensuring superior customer care
Monitor SendGrid/Auditor Email utilities and handle bounce backs, unsubscribes, and alerts
Troubleshoot ad hoc operational issues for City and vendor users with precision and empathy

Testing, Automation & Innovation
Collaborate on regression test scripts and perform system/data validation
Execute regression testing prior to Dynamics releases and build automated test cases
Analyze new features in Dynamics 365 and Microsoft Commerce to assess impact
Contribute to Power Platform and AI agent initiatives that drive efficiency and innovation
Crosstrain on critical system functions to support business continuity and resilience

Training & Knowledge Sharing
Develop and maintain training materials and user documentation
Provide hands-on end-user training and support
Create engaging training videos for the City Dynamics Community
Participate in User Group meetings, offering insights and preparing content

Recruitment #: 25-0565-V2

Employment Type: Full-Time (Regular)

Should you have questions regarding this vacancy, please contact:

Andrea Ballou

Columbus City Auditor

77 N. Front St.

Columbus, Ohio 43215

P: (614) 645- 0539

E: ...

The City of Columbus is an Equal Opportunity Employer