At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_I cant live without them._**
Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNashs **People First** culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
**Location:**
850 76th Street S.W. - Byron Center, Michigan 49315
**Job Description:**
**Position Summary**
In this role the Quality Assurance Specialist will support in the establishment and maintenance of quality assurance standards for our OwnBrand products ensuring that the high-quality standards of the company are upheld. Key responsibilities include product audits, management of the Quality Management System, Product Cuttings, and customer inquiries.
**Heres What Youll Do:**
This position may do all or some of the categories/duties below:
**Supplier Management/Compliance**
+ Navigate SpartanNashs Quality Supplier Management System at an expert level, performing all capabilities within it, including addition/maintenance of quality assurance documentation as well as system design.
+ Create and maintain profiles of Own Brands suppliers.
+ Review and approve supplier 3rd party reports and certifications to ensure they meet our Good Manufacturing Practices (GMP) expectations, request and review corrective action reports for audit non-conformities as needed. Reviews supplier audits to ensure they are compliant and meet our Good Manufacturing Practices (GMP) expectations.
+ Work with external manufacturers to address serious quality concerns and establish corrective actions when necessary.
+ Assist with onsite audits of manufacturing facilities that include a range of environments.
+ Responsible for being the Subject Matter Expert (SME) of SpartanNashs Quality Supplier Management System, understanding all functionalities, including addition/maintenance of quality assurance documentation as well as system design.
+ Review the weekly customer complaint report provided by customer service for any trends that impact quality or safety of OwnBrand products, determine root cause and work with supplier on corrective actions.
**Product Cuttings**
+ Work with the SpartanNash Own Brands Team to orchestrate product cuttings to meet a variety of business objectives, including new product and/or supplier onboarding, supplier transitions, and product reformulations.
+ Prepare, gather supplies, research products for cuttings. Schedule and coordinate cuttings based on Produce Development Manager and Category Managers schedule.
+ Complete cutting's objective by providing a summary (minimally each week) of the cuttings including factors such as products approved, rejected, follow ups, next steps, and learnings. Share summary with the broader Own Brands team.
**Product Evaluations**
+ Perform product evaluations for Spartan Nashs Own Brands products and for DECA products (Military). Review and compare products from an organoleptic, physical, and chemical perspective against approved specifications and against national brands. Document results and follow up with manufacturers to resolve issues in a timely manner. Provide a comprehensive report on the product evaluation results for key stakeholders.
+ Document results and follow up with manufactures to resolve deviations from approved product specifications and/or National Brand targets. Request and review corrective action reports when non-conformities are discovered during testing.
+ Manage first production samples to ensure they meet agreed to specifications.
**Consumer Feedback**
+ Document customer interactions in SpartanNashs Quality Supplier Management System, applying high precision in case classification, prioritization, and other essential details.
+ Perform intake of a variety of customer complaints, compliments, and inquiries. Triage reports of alleged compliance violations, issues, or concerns, document clear notes on each case as shared by the consumer.
+ Engage with Own Brands suppliers to resolve product quality issues.
+ Escalate consumer complaints or issues to leadership that could potentially lead to legal action or harm the brand.
+ Request and review corrective action reports on instances of escalated customer complaints. Initiate communication with suppliers regarding case status and updates, request support from Own Brands Product Development Managers as needed if suppliers are unresponsive.
**Additional Duties**
+ Perform routine and ad-hoc extraction of data to provide appropriate reporting and analytics.
+ Support in the development of SOPs (Standard Operating Procedures) as required.
+ Assist Retail Food Safety Specialists with certifications
+ Serve as back-up coverage for Recalls, assist in managing the end-to-end process for all industry product recalls and market withdrawals impacting SpartanNash business.
+ Assist as needed with special projects and requests.
The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties, and requirements; additional responsibilities may be assigned as needed.
**Heres What Youll Need:**
+ Bachelor's degree (Preferred) in food science, Food Service, Business or equivalent combination of education and/or experience.
+ Experience in food manufacturing, ready-to-eat (RTE), or product development
+ preferred.
+ Knowledge of GMP's, HACCP, FDA and USDA manufacturing regulations, as well as basic food microbiological knowledge/experience.
+ PCQI (Preventive Controls Qualified Individual) certified is a plus.
+ Knowledge of retail and warehouse operations and experience with produce distribution preferred.
+ Strong verbal and written communication skills with ability to communicate, collaborate, and delegate efficiently with associates and suppliers.
+ Must be able to multi-task and have good follow-through to meet deadlines.
+ Must have good adaptability, ability to work under pressure, and attention to detail.
+ Must have good leadership and training skills; ability to work with all levels of management and line associates.
+ Must be able to comply with company/government rules and regulations.
+ Ability to work flexible hours based on business needs.
As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package ( .
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.
**SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a** **People First** **culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martins Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit** **spartannash.com** **.**
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at ....
Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNashs **People First** culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
**Location:**
850 76th Street S.W. - Byron Center, Michigan 49315
**Job Description:**
**Position Summary**
In this role the Quality Assurance Specialist will support in the establishment and maintenance of quality assurance standards for our OwnBrand products ensuring that the high-quality standards of the company are upheld. Key responsibilities include product audits, management of the Quality Management System, Product Cuttings, and customer inquiries.
**Heres What Youll Do:**
This position may do all or some of the categories/duties below:
**Supplier Management/Compliance**
+ Navigate SpartanNashs Quality Supplier Management System at an expert level, performing all capabilities within it, including addition/maintenance of quality assurance documentation as well as system design.
+ Create and maintain profiles of Own Brands suppliers.
+ Review and approve supplier 3rd party reports and certifications to ensure they meet our Good Manufacturing Practices (GMP) expectations, request and review corrective action reports for audit non-conformities as needed. Reviews supplier audits to ensure they are compliant and meet our Good Manufacturing Practices (GMP) expectations.
+ Work with external manufacturers to address serious quality concerns and establish corrective actions when necessary.
+ Assist with onsite audits of manufacturing facilities that include a range of environments.
+ Responsible for being the Subject Matter Expert (SME) of SpartanNashs Quality Supplier Management System, understanding all functionalities, including addition/maintenance of quality assurance documentation as well as system design.
+ Review the weekly customer complaint report provided by customer service for any trends that impact quality or safety of OwnBrand products, determine root cause and work with supplier on corrective actions.
**Product Cuttings**
+ Work with the SpartanNash Own Brands Team to orchestrate product cuttings to meet a variety of business objectives, including new product and/or supplier onboarding, supplier transitions, and product reformulations.
+ Prepare, gather supplies, research products for cuttings. Schedule and coordinate cuttings based on Produce Development Manager and Category Managers schedule.
+ Complete cutting's objective by providing a summary (minimally each week) of the cuttings including factors such as products approved, rejected, follow ups, next steps, and learnings. Share summary with the broader Own Brands team.
**Product Evaluations**
+ Perform product evaluations for Spartan Nashs Own Brands products and for DECA products (Military). Review and compare products from an organoleptic, physical, and chemical perspective against approved specifications and against national brands. Document results and follow up with manufacturers to resolve issues in a timely manner. Provide a comprehensive report on the product evaluation results for key stakeholders.
+ Document results and follow up with manufactures to resolve deviations from approved product specifications and/or National Brand targets. Request and review corrective action reports when non-conformities are discovered during testing.
+ Manage first production samples to ensure they meet agreed to specifications.
**Consumer Feedback**
+ Document customer interactions in SpartanNashs Quality Supplier Management System, applying high precision in case classification, prioritization, and other essential details.
+ Perform intake of a variety of customer complaints, compliments, and inquiries. Triage reports of alleged compliance violations, issues, or concerns, document clear notes on each case as shared by the consumer.
+ Engage with Own Brands suppliers to resolve product quality issues.
+ Escalate consumer complaints or issues to leadership that could potentially lead to legal action or harm the brand.
+ Request and review corrective action reports on instances of escalated customer complaints. Initiate communication with suppliers regarding case status and updates, request support from Own Brands Product Development Managers as needed if suppliers are unresponsive.
**Additional Duties**
+ Perform routine and ad-hoc extraction of data to provide appropriate reporting and analytics.
+ Support in the development of SOPs (Standard Operating Procedures) as required.
+ Assist Retail Food Safety Specialists with certifications
+ Serve as back-up coverage for Recalls, assist in managing the end-to-end process for all industry product recalls and market withdrawals impacting SpartanNash business.
+ Assist as needed with special projects and requests.
The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties, and requirements; additional responsibilities may be assigned as needed.
**Heres What Youll Need:**
+ Bachelor's degree (Preferred) in food science, Food Service, Business or equivalent combination of education and/or experience.
+ Experience in food manufacturing, ready-to-eat (RTE), or product development
+ preferred.
+ Knowledge of GMP's, HACCP, FDA and USDA manufacturing regulations, as well as basic food microbiological knowledge/experience.
+ PCQI (Preventive Controls Qualified Individual) certified is a plus.
+ Knowledge of retail and warehouse operations and experience with produce distribution preferred.
+ Strong verbal and written communication skills with ability to communicate, collaborate, and delegate efficiently with associates and suppliers.
+ Must be able to multi-task and have good follow-through to meet deadlines.
+ Must have good adaptability, ability to work under pressure, and attention to detail.
+ Must have good leadership and training skills; ability to work with all levels of management and line associates.
+ Must be able to comply with company/government rules and regulations.
+ Ability to work flexible hours based on business needs.
As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package ( .
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.
**SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a** **People First** **culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martins Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit** **spartannash.com** **.**
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at ....
Job ID: 483740248
Originally Posted on: 7/2/2025
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