Quality Control Specialist

The Quality Control Specialist plays a dual role in both production and quality assurance, dedicating half of each workday to hands-on fabrication and the other half to final inspection of fixed and removable dental restorations. The Quality Control specialist ensures all cases meet the highest standards through standardized evaluation protocols, including the use of ATD and BonaDent checklists, visual standards, and digital documentation.

Quality Inspection Process

• Dedicated QC inspection area free from production equipment
• Implementation of standardized evaluation using:
  • ATD comprehensive checklists
  • BonaDent Visual Standards and QC Checklists
  • Digital documentation with reference images

Quality Management

• Document and categorize defects by type, severity, and technician
• Return work requiring correction to the Team Lead/Manager with specific improvement notes
• Maintain a daily kickback log with detailed feedback for technician development
• Weekly tracking of rejection rates via Magic Touch QC rating function
• Monthly quality trend analysis to identify systemic issues

Continuous Improvement

• Weekly quality review meetings with production team leaders
• Monthly calibration sessions to ensure consistent standards application
• Quarterly review of quality standards and inspection procedures
• Participation in new product development and testing

Performance Metrics

• Reduction in customer returns/complaints (target: 25% improvement in first 6 months)
• Department inspection consistency rate (target: >95% agreement between specialists)
• Production efficiency impact measurement (target: minimal impact on turnaround time)
• Customer satisfaction scores related to quality (target: 15% improvement)

Required Skills and Qualifications:

• Exceptional attention to detail and precision
• Unwavering commitment to quality standards
• Advanced critical thinking and problem-solving abilities
• Collaborative mindset that prioritizes team success
• Strong communication skills for constructive feedback
• Experience with dental restoration standards and techniques