QC Supervisor Jobs in North Carolina

Job Title: Quality Control Supervisor Positions Available Company: Location: Raleigh, NC Description: Job Description Get connected to the world?s premier independent research institute focused on improving the human condition. An exciting long-term contract opportunity is available, with benefits, for a non-profit research institute in North Raleigh. QUALITY CONTROL SUPERVISOR POSITIONS AVAILABLE A Quality Control Supervisors role is to supervise and provide guidance and feedback to assigned staff; delegate assignments and evaluate work performance; provide input on performance evaluations; recommend various personnel management actions for hiring, terminations, promotions, and transfers; and provide input in the planning and conducting of training programs. Job Requirements Knowledge, Skills and Abilities Required ? Experience training and managing call center staff ? Knowledge of the principles, process and methods of inbound and outbound call center operations ? Ability to work collaboratively with supervisors and peers ? Must demonstrate excellent oral and written communication skills ? Excellent problem solving skills, independent judgment, supervisory, team building, time management, and leadership skills ? Ability to predict and adapt to rapid changes in workload, workflow, and project assignment specifications ? Strong time management and organizational skills ? Strong Computer Skills Minimum Education and Experience Required ? At least one year experience within a Call Center Supervisory role. ? Preferred- College degree (from a 4 year accredited program), but applicants must have at minimum a high school diploma plus two years of relevant work experience or an equivalent combination of education, training, and experience Schedules Available ? Monday-Friday 9am-5pm ? Monday, Tuesday, Thursday 4:00pm-11:00pm; Sat 10am-6pm and Sun 1:30pm-9:30pm ? Monday - Thursday 5:00pm-11:00pm; Sunday 1:30pm-9:30pm ? Monday, Tuesday, Thursday 5:00pm-11:00pm; Friday 5:00pm-9:00pm and Sunday 1:30pm-9:30pm