QC Manager Jobs in Arkansas

Job Title: Quality Manager Company: Consolidated Container Company Location: West Memphis, AR Description: Consolidated Container Company - Show all jobs for Consolidated Container Company Quality Manager Job ID: 2010-2196 Location: US-AR-West Memphis Category: Quality Assurance More information about this job: Overview: We are currently seeking a Quality Manager for ourWest Memphis, ARplant. TheQuality Manager report's directly to theplant manager. West Memphis operate's 5 wheel blow-mold, lines, with 35 employees and four 12 hour shifts. We are the National Leader in a Stable, Growing Industry! CCC offers more than a career; it is also "home" to more than 2,500 team members in over 60 locations.Our family is committed to your family, providing top quality plastic packaging that you can trust and depend on every day. Whether it's your milk, laundry detergent or juice containers, maple syrup, ketchup or water bottles, our packaging success comes from teamwork and taking pride in what we do. CCC's commitment to excellence extends from our family of employees to our valued clients and is the reason why leading companies around the country have confidence in our innovation, and unsurpassed quality and service. Culture What sets CCC apart from any other company is the quality of our most valuable resource-our people. It is our continued focus on investing in our family of team members to ensure long-term growth and success that enables us to provide a dynamic and inviting work environment that embraces diversity and individuality. On a daily basis, we exemplify our Core Values: Integrity First Excellence in All We Do Treat People with Dignity and Respect With these principles in mind at all levels of our organization, our employees feel valued and are excited about the impact CCC makes on people who use our products. Our culture fosters excellence personally and professionally and promotes development that leads to continued success. Want to learn more about CCC? Click here to watch our video. Responsibilities: * Work with the quality team in order to correct any quality issues that may arise as well as train and develop your team to better handle quality issues. * Present quality cases or arguments to the Plant Manager in an effective way. * Follow through logical processes for resolution of quality issues. Customer Service * Maintain contact with customers on a weekly basis for follow up and proactive quality solutions. * Serve as a point of contact for customer complaints, create action plan to solve the complaint, and see through to solution. * Find evidence that good quality bottles are up to quality standards when customers think they are not. Plant Responsibilities * Provide support to the production team. * Monitor and participate in the plant's safety program. * Monitor and review quality forms and paperwork for accuracy. Qualifications: Requirements * Need previous experience in quality control. * Proficient computer skills. * Communicate effectively in both written and oral formats. * Be able to train and perform follow-up with the quality team. * Developed leadership skills. * Be able to work independently. * Be willing to ask for help when necessary. Preferred Skills/Attributes * 2 or 4 year degree is a plus! Our Competitive and Comprehensive Benefits include: * Choice of Medical Plans-choose the coverage that is right for you and your family * Dental Plan-provides Orthodontic coverage to dependent children * Voluntary Vision Program-allows the purchase of glasses and contacts every year rather than every two years like most plans! * Employee Assistance Program-5 free counseling visits; Financial & Legal Assistance * Education Reimbursement-up to $5,250 annually! * 401k Savings Plan with a company match Come join our growing family today and apply with us! --> Quality Manager Job ID: 2010-2196 Location: US-AR-West Memphis Category: Quality Assurance More information about this job: Overview: We are currently seeking a Quality Manager for ourWest Memphis, ARplant. TheQuality Manager report's directly to theplant manager. West Memphis operate's 5 wheel blow-mold, lines, with 35 employees and four 12 hour shifts. We are the National Leader in a Stable, Growing Industry! CCC offers more than a career; it is also "home" to more than 2,500 team members in over 60 locations.Our family is committed to your family, providing top quality plastic packaging that you can trust and depend on every day. Whether it's your milk, laundry detergent or juice containers, maple syrup, ketchup or water bottles, our packaging success comes from teamwork and taking pride in what we do. CCC's commitment to excellence extends from our family of employees to our valued clients and is the reason why leading companies around the country have confidence in our innovation, and unsurpassed quality and service. Culture What sets CCC apart from any other company is the quality of our most valuable resource-our people. It is our continued focus on investing in our family of team members to ensure long-term growth and success that enables us to provide a dynamic and inviting work environment that embraces diversity and individuality. On a daily basis, we exemplify our Core Values: Integrity First Excellence in All We Do Treat People with Dignity and Respect With these principles in mind at all levels of our organization, our employees feel valued and are excited about the impact CCC makes on people who use our products. Our culture fosters excellence personally and professionally and promotes development that leads to continued success. Want to learn more about CCC? Click here to watch our video. Responsibilities: * Work with the quality team in order to correct any quality issues that may arise as well as train and develop your team to better handle quality issues. * Present quality cases or arguments to the Plant Manager in an effective way. * Follow through logical processes for resolution of quality issues. Customer Service * Maintain contact with customers on a weekly basis for follow up and proactive quality solutions. * Serve as a point of contact for customer complaints, create action plan to solve the complaint, and see through to solution. * Find evidence that good quality bottles are up to quality standards when customers think they are not. Plant Responsibilities * Provide support to the production team. * Monitor and participate in the plant's safety program. * Monitor and review quality forms and paperwork for accuracy. Qualifications: Requirements * Need previous experience in quality control. * Proficient computer skills. * Communicate effectively in both written and oral formats. * Be able to train and perform follow-up with the quality team. * Developed leadership skills. * Be able to work independently. * Be willing to ask for help when necessary. Preferred Skills/Attributes * 2 or 4 year degree is a plus! Our Competitive and Comprehensive Benefits include: * Choice of Medical Plans-choose the coverage that is right for you and your family * Dental Plan-provides Orthodontic coverage to dependent children * Voluntary Vision Program-allows the purchase of glasses and contacts every year rather than every two years like most plans! * Employee Assistance Program-5 free counseling visits; Financial & Legal Assistance * Education Reimbursement-up to $5,250 annually! * 401k Savings Plan with a company match Come join our growing family today and apply with us! City: West Memphis State: AR Zip: 72301 Country: United States of America Job ID: cccllc-2196 Job Channel: USA-AR Business/Mgmt. Posted: 02/04/10

Job Title: Quality Manager Company: Company Confidential Location: Pocahontas, AR Description: Quality Manager Leading manufacturer of self-locking fasteners is looking for a Quality Manager.  Responsibilities to include leading and directing all quality assurance and quality control activities within the facility.   Qualified applicants should possess BS degree, five or more years experience in quality roles in a manufacturing environment, strong leadership skills, good communication and organizational skills.   We offer an excellent salary and benefits package.  Send resume to: Human Resource Manager611 Country Club Road                    Pocahontas, AR  72455 We are an equal opportunity employer.

Job Title: Quality Control Manager- Food Manufacturing Company: The Albrecht Group Location: West Memphis, AR Description: My client, a manufacturer of specialty products for the food industry is seeking a Quality Manager for their operation, located outside of West Memphis, AR. Position ResponsibilityResponsible for all quality related functions.Position will supervise up to10 direct reports.Develop, track, analyze and communicate quality related Key Performance Indicators.Develop initial and subsequent modifications of quality control programs.Review technical problems and procedures in all departments and recommend solutions when required.Position reports to the VP of Operations. Required QualificationsFour year degree in a food related field.5 plus years of experience in a quality position with a food company.Experience with the manufacture of margarine and imitation margarines, synthetic oils and waxes is a plus.  My client offers relocation assistance and a solid benefits package. If you are qualified please submit your resume in Microsoft Word format to Register to View Attn: LEB- 10131-M

Job Title: Manager, Customer Service Mgmt - Quality & Customer Loyalty Company: Cardinal Health Location: Sherwood, AR Description: JOB TITLE:Manager, Customer Service Mgmt - Quality Customer LoyaltyAt Cardinal Health, were developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.Function:Customer ServiceFamily:Customer Service ManagementWhat Customer Service Management contributes to Cardinal HealthCustomer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function in Little Rock, AR and Louisville, KY areas Candidates must have a background managing process improvements for Quality Monitoring AND Customer Loyalty programs within a contact center setting. Direct service monitoring, in conjunction with the Vice Presidents of Customer Service, to ensure continuous customer expectation improvement.Develop and direct service initiatives, incorporating the use of Six Sigma and Kaizen programs. Develop and implement customer survey reporting for the Customer Service organization. Monitor and analyze performance across the business units. Serve as a liaison between Human Resources, Performance Management, Training and Development, Operations, Sales, Service and with Corporate Customer Satisfaction.Accountabilities in this roleDesign, direct and implement all programs that monitor and analyze all customer satisfaction surveys for customer service.Ensure that a feedback process-monitoring program is established and maintained across multiple sites and business segmentsReview and direct modifications to training programs to improve upon monitoring opportunitiesPartner with the Training and Development leader to assess training needs and implement improvement initiativesCollaboratively work with the Director, Performance and Risk Management on quality initiatives that continuously enhance overall customer service experiencesReview, analyze, and report customer service opportunities, trends, and recommendations to the Customer Service leadership team.Serve as liaison with other Cardinal Health functional and corporate quality organizationsBuild and maintain strategic alliances, both inside and outside of the organization, to effectively influence and work with others to achieve business goalsIdentify critical business opportunities, risks, issues, and trendsMonitor survey indicators and lead continuous improvement; formulating, recommending and implementing policiesDraw conclusions, present findings, and makes recommendations to business unit leadersDevelop and implement detailed survey reporting for the Customer Service organizationConsult with Customer Service leadership on improvement opportunitiesRecommend equipment/staffing/system requirements to Customer Service leadership in order to improve and maintain customer service satisfaction/loyalty, productivity and efficiency

Job Title: Manager, Customer Service Mgmt - Quality & Customer Loyalty Company: Cardinal Health Location: Little Rock, AR Description: JOB TITLE: Manager, Customer Service Mgmt - Quality & Customer LoyaltyAt Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.Function: Customer ServiceFamily: Customer Service Management What Customer Service Management contributes to Cardinal Health Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function in Little Rock, AR and Louisville, KY areas Candidates must have a background managing process improvements for Quality Monitoring AND Customer Loyalty programs within a contact center setting. Direct service monitoring, in conjunction with the Vice Presidents of Customer Service, to ensure continuous customer expectation improvement.    Develop and direct service initiatives, incorporating the use of Six Sigma and Kaizen programs.  Develop and implement customer survey reporting for the Customer Service organization.  Monitor and analyze performance across the business units.  Serve as a liaison between Human Resources, Performance Management, Training and Development, Operations, Sales, Service and with Corporate Customer Satisfaction.     Accountabilities in this role Design, direct and implement all programs that monitor and analyze all customer satisfaction surveys for customer service.Ensure that a feedback process-monitoring program is established and maintained across multiple sites and business segmentsReview and direct modifications to training programs to improve upon monitoring opportunitiesPartner with the Training and Development leader to assess training needs and implement improvement initiativesCollaboratively work with the Director, Performance and Risk Management on quality initiatives that continuously enhance overall customer service experiencesReview, analyze, and report customer service opportunities, trends, and recommendations to the Customer Service leadership team.Serve as liaison with other Cardinal Health functional and corporate quality organizationsBuild and maintain strategic alliances, both inside and outside of the organization, to effectively influence and work with others to achieve business goalsIdentify critical business opportunities, risks, issues, and trendsMonitor survey indicators and lead continuous improvement; formulating, recommending and implementing policiesDraw conclusions, present findings, and makes recommendations to business unit leadersDevelop and implement detailed survey reporting for the Customer Service organizationConsult with Customer Service leadership on improvement opportunitiesRecommend equipment/staffing/system requirements to Customer Service leadership in order to improve and maintain customer service satisfaction/loyalty, productivity and efficiency What is expected of you and others at this level in Customer Service for functional success Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller piecesEnsures that customers have a positive experience; commits to meet or exceed customer expectations.Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes Qualifications Bachelor's degree requiredAdvance degree preferredPrior work experience should include 5+ years of experience in customer service environment with 3+ years of leadership experience and 3+ years of survey managementStrong leadership skills in staffing, directing, developing and managing teammatesExtensive knowledge of operational area, to include but not limited to customer satisfaction and business operationsProven troubleshooting and problem solving skills, ability to evaluate and manage risk associated with problem resolutionExcellent oral and written communication and interpersonal skillsAbility to lead teams comprised of individuals inside and outside of direct reporting relationships through coaching, influence, negotiation, and collaboration skillsStrong understanding of business unit operating models, business processes, and technical systemsQuality assurance management experienceStrong knowledge of continuous process improvement initiatives Additional Information:Travel Percentage: 25%

Job Title: Quality Manager / CT6189 Company: CertainTeed Corporation HQ Location: Nashville, AR Description: Position Description:Through innovation and creative product design, CertainTeed has helped shape the building products industry for more than 100 years. Founded in 1904 as General Roofing Manufacturing Company, the firm made its slogan "Quality Made Certain, Satisfaction Guaranteed," which quickly inspired the name CertainTeed. Today, CertainTeed® is North America's leading brand of exterior and interior building products, including roofing, siding, windows, fence, decking, railing, trim, foundations, pipe, insulation, gypsum, ceilings and access covers.Headquartered in Valley Forge, Pa., CertainTeed and its affiliates have more than 6,000 employees and more than 65 manufacturing facilities throughout the United States and Canada. In 2008 the group had total sales of more than $3 billion.POSITION SUMMARY Quality Managers in a CertainTeed Gypsum plant are responsible and accountable for providing leadership and technical expertise that is focused on the relentless pursuit of achieving and maintaining Preferred Status within the CTG VMV environment. This leadership is characterized by a professional, passionate and persevering approach to the implementation and use of Quality and Process Control methods in support of the manufacturing operation.ESSENTIAL DUTIES ? Maintaining a safe working environment.? The planning, implementation, maintenance and improvement of the facility's Quality System in keeping with the Quality and Process Control Pillar Steps, regulatory, and WCM requirements in alignment with the plant's business plans. This will include but not limited to: o Defining, identifying, and applying product and process control methods such as developing control plans, identifying critical control points, developing, validating and controlling work instructions relating to the Quality System. o Selecting, interpreting and applying appropriate tools such as root cause analysis, PDCA, failure mode and effects analysis (FMEA) and statistical process control (SPC) in appropriate situations. o Defining and applying basic sampling techniques (e.g., random, stratified, etc.) and when sampling is appropriate. o Selecting and applying advanced statistical methods (e.g. hypothesis testing, Analysis of Variance and Design of Experiments) in conjunction with the Quality and Process Control Pillar, Tech Service and Central Engineering. o Local control and dissemination of product master formulations, product and raw material specifications through the use of Corporate and internal change management systems.? Lead the effort to identify internal, chain and final customer expectations and needs relative to the elimination of defects and the production of a Preferred Product and Service. o Leads and coordinates investigation and appropriate countermeasures relative to customer issues.? Liaison with CertainTeed Gypsum Corporate, Central Engineering, Supply Chain and outside suppliers to insure quality of raw materials.? Support of the operations environment, personnel and processes including: o Evaluate and monitor production processes and product quality. o Effectively and continuously communicate with maintenance, operations, warehouse personnel and plant management. o Provide expertise as a team member in, Quality & Process Control, Focused Improvement, and/or other WCM projects. o Lead and provide expertise in the completion of needs assessments, competency based training and follow up for all facility personnel in appropriate Quality and inspection methodologies in support of People Development.? Define, describe, and use basic elements of systematic strategic planning models, including how Mission, Vision, and Values relate to the plan. (VMV) o Apply tools such as Gantt charts and work breakdown structure (WBS), to plan projects and estimate related costs and resource requirements.? Able to identify and utilize various change management strategies to overcome organizational roadblocks and achieve desired change levels, and review outcomes for effectiveness. ? Help apply techniques that support and sustain employee enthusiasm and momentum. Identify and implement strategies that enable parties with different or opposing outlooks to recognize common goals and work together to achieve them. OTHER DUTIES AND RESPONSIBILITIES Significant latitude for unilateral, un reviewed actions and the exercise of independent judgment within established policies & procedures including the authority and responsibility to withhold materials and shipments as situations arise.Tracking, identifying and implementing applicable federal, state and local compliance requirements.Additional duties as assigned.MINIMUM KNOWLEDGE AND SKILLS REQUIREDMinimum of a four (4) year, Bachelor of Science (BS) is required; major in chemistry, engineering or statistics is a plus. A minimum of five (5) years experience in managing the Quality function in a high speed, continuous or multi lane processes with demonstrable bottom line results is required. A strong, proven background in applied basic and advanced statistics, ASQ certification as a Certified Quality Engineer (CQE) or equivalent is required; ASQ certification as a Certified Manager of Quality /Operational Excellence (CMQ/OE) is a plus. PREFERRED OR DESIRED QUALIFICATIONSBackground in gypsum or paper manufacturing is desirable. Computer literate (Microsoft Office applications) and experienced in the use of on and off line statistical software.FISCAL RESPONSIBILITY Writing capital expenditures and purchase of plant laboratory supplies. Apply tools such as EEM, Gantt charts and work breakdown structure (WBS), to plan projects and estimate related costs and resource requirements.Planning for and department budgetary responsibility as assigned.SUPERVISORY RESPONSIBILITY All plant quality personnel as assigned and indirectly all plant personnel.WORKING CONDITIONS Manufacturing facility and customer sites with occasional exposure to industrial chemicals, noise, dust, and temperature changes. Travel as needed.PHYSICAL DEMANDS Will normally fly on commercial airlines and use rental cars during travel.Occasional lifting of 75 lbs.Plants are expansive so considerable walking and climbing of stairs/ladders may be required. EOE/M/F/D/V