QC Director Jobs in Virginia

Job Title: Director of Quality Managment Company: Stanley Associates Location: Arlington, VA Description: Description The Director of Quality Management will provide the vision, leadership and oversight for Stanley corporate-wide Quality Management System (QMS) activities including communication; education; process improvement team formation and coaching; tool development and measurement and reporting systems. The Director of Quality Management is a member of the company's key senior leadership team who will participate in top-level strategic planning of the corporation's short, mid and long range goals. The Director of Quality Management will be responsible for leading the implementation of overarching corporate, as well as divisional/departmental quality strategies to ensure contract-compliant deliverables, the highest levels of customer satisfaction, profitable growth, efficient internal processes and lasting partnerships with external quality organizations. Specific Duties: Collaborate with senior management to develop, implement and maintain Stanley's overall QMS policies, standards and procedures consistent with corporate strategic objectives. Organize and lead the Corporate Quality Council. Lead quality program inputs for business unit proposals as required. Support proposal preparation and contract modifications across the corporation to ensure preparation of highly-responsive quality management related content. Work closely with General Managers, Division Managers and Program Managers across the company to implement contract-compliant quality management programs subsequent to new contract awards, including metric collection and reporting and monthly dashboard monitoring. Direct all aspects of Stanley's ISO 9001:2008 program including processes and procedures, documentation, internal and external audits, corrective/preventative /improvement actions and management reviews. Direct all aspects of Stanley's Lean Six Sigma program to include training of LSS black belts and green belts; establishing a corporate-wide LSS organization; coordination of LSS-trained employees across business units as needed to address productivity improvement objectives. Conduct Kaizen events to diagram workflow and processes, apply results and benefits to demonstrate Stanley's understanding and proactive approach to performance improvement and customer cost savings. Identify, market, pursue and win new business involving the use and application of quality disciplines embraced by Stanley. Oversee the monitoring of quality assurance systems, policies, processes, procedures and controls ensuring that performance and quality of products conform to established company, contract, international (ISO) and governmental regulatory standards and agency guidelines, and to ensure lasting customer satisfaction. Plan and manage the execution of scheduled corporate quality system audits to assess compliance with customer and internal requirements. Maintain appropriate metrics to measure, track and report performance and effectiveness of the corporation's QMS program in serving internal and external customers. Provides regular status briefings to executive leadership. Recruit, hire, train, develop and monitor the performance of QMS professionals across the corporation. Provide input for and or perform employee performance reviews and make salary recommendations for quality management staff. Provide expertise and guidance in interpreting governmental regulations, agency guidelines and other industry standards to ensure compliance and integration with Stanley's QMS. Lead or support special quality projects that may be demanded by operational need. Develop and implement a QMS communications strategy to establish and sustain a high-level of employee awareness of quality objectives, issues and activities. Administer the QMS rewards program which recognizes employees making significant quality-related contributions to their customers, contracts, divisions, groups or departments. In support of acquisitions, conduct due diligence investigations and manage wholly owned subsidiary quality-related activities as appropriate, e.g., contract novations and integration of personnel, programs and policies as applicable. Prepare and execute the Annual Operating Plan for the corporate Quality Management Department and the Quality Council. Establish relationships with quality management and standards bodies (e.g., ASQC, ISO) to maximize awareness of best practices, changing standards and to increase name recognition and visibility of Stanley. Qualifications Masters Degree in an engineering, business or organizational management discipline related to quality and a minimum of 10 years directly related work experience as a quality professional with progressively increasing responsibility in a large, multi-division, multi-location organizations required. Additional Requirements: Ability to successfully complete the Stanley Background Investigation to include; 50 State Criminal, Education, Employment, Credit and Driving Records Checks for continued employment. Possession of an ACTIVE SECRET security clearance is required to begin employment; US Citizenship is required. Strong problem solving background with the ability to influence decisions and compel action in a large organization Excellent knowledge of earned value methodology Strong organizational skills Experience building strong customer relationships in the DOD and Federal Civilian client environments Must be able to build and maintain corporate cross-departmental relationships Possess strong supervisory skills Strong oral and written communications skills spanning from the employee to the executive Proven ability to strategize, develop corporate quality management initiatives and prioritize work in a fluid environment Demonstrated financial management skills Membership in industry quality management organizations Lean Six Sigma Master Black Belt certified Certified ISO Lead Auditor Familiarity with SEI CMMI programs and assessments Five years of personnel supervisory experience of five or more employees Experience preparing and presenting information and decision briefings at the senior executive level Job : Director Primary Location : VA-Arlington Organization : Corporate

Job Title: Quality Manager (Computer Hardware and Manufacturing Exp. REQUIRED) Company: Germane Systems Location: Chantilly, VA Description:  QUALITY MANAGER (COMPUTER HARDWARE AND MANUFACTURING EXP. REQUIRED ) Germane Systems, LC, founded in 1997, has over a decade of expertise in the design and manufacture of computing systems for rugged military applications.  Our platforms deliver best in class performance, reliability and value. Germane Systems builds innovative server and storage solutions, which exceed the requirements of most demanding computing environments.  Germane Systems is located in Chantilly, VA.   There's never been a better time to join Germane. We're a dynamic company with a strong vision in a growing market. At a time when customers are demanding more and more from their technology, we're agile and flexible to meet their changing needs.    DO YOU HAVE THIS EXPERIENCE?Current/Former QA Manager role in hardware manufacturing environment? Specifically - computers or incorporating computer technology at the device level.Engineering expertise either through education/training/work experience. Quality Marketing (Quality Champion) - speaking and presenting data to customers (internal and external) and suppliers.Troubleshooting computer or server failures (Failure Analysis) and developing and executing Corrective Action  Strong Leader of both people and processes Company-wide Change Agent – can you tell us what he/she lead or did that made a significant change in business direction or process.Six Sigma Training and Experience initiating LEAN initiatives as part of an overall quality systemExperience helping a company achieve ISO Registration and/or leading recertification of an ISO quality system. IF THE ANSWER IS YES, READ ON POSITION SPECIFICATIONS:  The goal of the QA team is to ensure high customer satisfaction by finding all defects before our customers run into them. The QA Manager will have the responsibility and authority to develop the QA customer metrics, methodologies, tools, processes and efficient execution of the QA strategy. We’re seeking a leader with demonstrated evidence of excellence and the proven ability to manage and lead our company-wide Quality Excellence Program.MAJOR ACCOUNTABILITIES  Lead company wide QA efforts (product, business systems, and processes).Partner with cross-functional departments to ensure our products are delivered on-time with a quality defect rate less than 2%. Apply your QA expertise in an organization that is committed to quality Enhance your knowledge of state-of-the-art QA technologies and tools Develop a team environment where high motivation drives high energy and hard work Share your experience and expertise through technical leadership and mentoring    MAJOR RESPONSIBILITIES The QA Manager will have the responsibility for and authority to: Deliver high quality products on time to customers, by proactively identifying defects and show-stoppers Design the overall QA Strategy Build automated acceptance, integration, interoperability, usability and performance tests to ensure product meets customer requirementsLead the creation of test plans, test cases and automation scripts Actively work with customers and suppliers to learn from every defect and eliminate them in the future Compile and publish reliable quality metrics Help the engineering team design testability and supportability into the products Exercise judgment to identify and escalate show-stoppers, to isolate non-reproducible defects, to assess impact of defects on customers, to assess risk of specific design/product changes and to evaluate readiness of the product to be sent to our customer. Develop, maintain and audit an overall quality program for our Business which meets the quality and service needs of our customers (i.e. ISO 9001)Provide accurate and timely data on incoming, in process, and out-going product to assure adherence to established quality criteria Evaluate customer returns and provide corrective actions  Note:  Corrective actions established with production team members Evaluate non-conforming material and provide proper dispositionValidate and calibrate testing equipment and test scripts.Maintain document control program Coordinate the development and delivery of all quality training and programsDevelop, monitor, and report on Cost of Quality Program Maintain, review, and revise quality manualEnsure all team members observe and practice safe operating proceduresCoordinate the activities of quality team membersQUALITIFICATIONSThe QA Manager will have a demonstrated track record of excellence, experience and results to fulfill the above responsibilities. Specifically, we’re looking for the following requirements:   Bachelor of Science DegreeMust have prior experience in a progressive QA function in an Computer Manufacturing/Engineering companyCommitment to a career of QA excellence with at least 15 years of QA experience and 10 years of experience in a leadership role with increase level of responsibility throughout career.A strong background in Lean implementation having resulted in demonstrated customer satisfaction improvement. Quality training (Six Sigma, ISO or other).  Successful experience in leading an ISO 9000 implementation and auditing experience preferred.Strong working knowledge of and significant experience with COTS components and hardware integration Experience with installation and troubleshooting of computer hardware and softwareIn-depth understanding of computer systems to isolate defects, reproduce defects, assess risk and understand varied customer deployments Working knowledge of system and network configuration.  Pre-disposition to be productive by building sophisticated scripts and tools to automate routine tasks Familiarity with various testing toolsFamiliarity with product development life cyclesClarity and precision in verbal and written communication Ability to effectively communicate (written and oral) with internal and external customersStrong documentation and product management skillsExceptional hands-on leaderAbility to learn new skills quickly as neededKnowledge of military customer base including quality standardsQuality Engineer certification and experience preferred Experience in manufacturing quality, with increasing responsibilitiesAuditing Procedure/Specification preferred Active Member of American Society of Quality Control (ASQC) preferred Certified ISO Auditor preferred The above job announcement is not intended to be an all-inclusive list of duties and standards for the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. To Apply:To apply for this opportunity, please submit a letter, via email, outlining your interest in the position along with qualifications.  Please attach a recent copy of your resume (please update to current position).  Submit to Connie Stewart, Human Resources at  Register to View . Note:  To be considered, please include a 5 years salary history.

Job Title: Quality Control Manager Company: Location: Roanoke, VA Description: A franchise commercial cleaning company is currently seeking a hard working and dependable individual to assist our franchise owners/janitors in our Western, VA territory. In this position you will inspect buildings, visit clients, train cleaners in basic commercial cleaning procedures and floor care systems. You must be able to handle multiple customers and locations. Knowledge of various floor care procedures as well as good communication skills is a must. Candidate should have a strong sense of urgency, the ability to professionally communicate with a broad client base, able to organize and prioritize multiple tasks. The right candidate will possess a take charge attitude, professional appearance, ability to execute directives and enjoy interaction with others to help achieve goals in a fast-paced up-scale business environment. Please Email resume as an attached Word Document to: Register to View

Job Title: Supplier Quality Manager - Lynchburg, VA Company: Harris Corp. Location: Lynchburg, VA Description: .mainbody_hj.leftcolumn_hj.rightcolumn_hj.jtitle_hj.jdes_hj.jinformation_hj.jleftpane_hj.jlabel_hj.jlabelval_hj.line_hj.jdescription_hj.jdescriptionLabel_hj Job ID: RFCD02101010Expertise: EngineeringEducation: Bachelors (or equivalent work experience) JobType: Full TimeLocale: USA - VA - Lynchburg Preferred Language: EnglishSupplier Quality Manager - Lynchburg, VAJob Title: Supplier Quality Manager - Lynchburg, VAJob Code: RFCD02101010Job Description: This role will be responsible for supplier quality as well as establishing/maintaining quality systems/standards. The successful candidate will interface with suppliers on all quality, reliability, and supplier process issues. Candidate will work with suppliers in the areas of process control, quality control/assurance, data collection, failure analysis, corrective actions, reporting for early detection and correction, continual improvement, achievement and maintenance of International certifications and/or Preferred Supplier status. Emphasis will be on driving improvements back into the supply base by improving the robustness of the design and the management of Process & Material capability during the manufacturing cycle. The successful candidate must be able to interface with Engineering, Operations, Procurement, as well as Product Management. This position will be a member of the Quality organization senior team, providing input and guidance on all quality initiatives of the business. The key business partner will be the Director, Supply Management in the Operations organization. The successful candidate will be responsible for establishing supplier quality systems, metrics and reporting. Providing overall technical support to the Harris Commodity Management organization as well as managing and conducting cross-functional review of supplier scorecards. The candidate will also manage the supplier complaint process and system and assume overall responsibility for quality documentations as it relates to new and existing the company?s sourced items. Will additionally be responsible for providing quality engineering support as it relates to the new product development processes and leading the team of supplier development and quality engineers. Qualifications: Bachelor?s degree 10 years? electronics industry work experience; at least five years? significant managerial experience Significant quality experience with heavy supplier interface Proven experience in quality process & certifications such as ISO9000, TL9000, APQP, PPAP, and various problem solving technques such as 8D, 5-Why Excellent communication skills as well as strong written skills In-depth understanding of fundamental quality standards and metrics Solid manufacturing experience Strong communication, presentation, negotiation skills, project management, and crisis management skills required 30% travel domestically and internationally required Demonstrated experience with hardware engineering and manufacturing processes and practices Demonstrated experience in performing assessments of new and existing Suppliers Proven ability to identify the root cause of various supplier issues, and drive appropriate corrective action, preventive action, and follow up. Preferred Additional Skills: International experience with exposure to Greater Asia, North America, and Europe Experience working in a wireless product environment Master?s Degree By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. It is Harris Corporation policy to recruit, employ, promote and take other personnel actions without regard to race, color, religion, gender, age, national origin, disability or membership in any other group(s) protected by federal, state, local or international laws or regulations, and to take affirmative action as required by law.

Job Title: Quality Supervisor - Construction Company: Location: Charlottesville, VA Description: Philadelphia-based Design-Builder seeks on-site Qualtiy Supervisors for jobs throughout West Virginia and Virginia. Job Description: On-Site supervision of delivery of Construction Projects with regard to Quality Control and Quality Assurance procedures. Complete frequent reports and logs of QA/QC. May require travel to sites throughout Virginia and West-Virginia with stays ranging from weeks to 3 months. Requirements: Thorough understanding of issues related to construction quality control and assurance. 5+ Years of experience in Construction Industry 5+ Years of experience in Quality Control / Quality Assurance Preferences: Bachelor or Associate Degree in Construction Management, Engineering, or Architecture Prior experience in working within and around operating railroad activities, particularly Amtrak. Please send resume to Register to View We are only accepting resumes via email. Please do not phone our office regarding this posting. CVM Construction 400 Cresson Blvd PO Box 398 Oaks, PA 19456 www.cvmconstruction.com Search For: quality supervisor, road construction, maintenance, surface treatments, excavation & grading, concrete & asphalt paving, concrete structures & rehab, storm and Sanitary sewers, waterlines, management, railroad.

Job Title: 100010ESS - Service Quality Management Project Lead Company: Technica Corporation Location: Falls Church, VA Description: The ES Engineer acting in the capacity of a Lead Engineer for the Service Quality Management solution will lead the implementation of the DISN OSS SQM solution. The successful candidate will be responsible for the successful completion of the project based on scope, schedule and resources. The individual will use the existing approved architecture, and combined with the DISN OSS Architecture and relevant architectural policies to develop a systems design and implementation approach that will be used to successfully deliver the capabilities in the three phases of the project. The individual will manage the project using the DISN OSS project management process and will be responsible for working with project management support to ensure that the Branch Chief, OSS PM and Division Chief are provided timely and accurate IPR charts. The individual will utilize standards based integration methodologies for the implementation, complete customer impact analysis, document the solution and interface with the implementation team to ensure the successful deployment of the SQM solution. The individual will be responsible for the development of test plans—including unit, functional and user acceptance. The individual will be responsible for working with stakeholders to ensure that the capabilities delivered align with the documented requirements. Essential Skills:;Network Management System (FCAPs) Knowledge;Standards Based Integration;Has coded previously: JAVA/J2EE;XML/XSLT knowledge;Project Management or Leadership experience Desired Skills:;Oracle knowledge;Portlets – JSR268;Documentation: Word, Visio, Excel, Project;ITIL knowledge This position at Technica requires a US government security clearance. We offer excellent compensation packages including salary commensurate with experience and benefits to meet your needs. This and all positions at Technica require the candidate to prove eligibility to work in the United States within 3 days of being employed. Technica Corporation is an equal opportunity employer.

Job Title: Quality Control Manager Company: Stanley Associates Location: Fort Eustis, VA Description: Description Provides on-site quality control management and oversight for the DOL to ensure products and services conform to established technical requirements and provide successful long term completion of work. Implement, coordinate, and execute the Quality Control Plan and Quality Assurance Surveillance Plan (QASP). Report issues of compliance and noncompliance directly to the Project Manager.Specific Duties:* Provide direction and guidance for daily execution of the DOL Quality Control Plan and Team Stanley's Quality Management System (QMS) in all functional areas including transportation, maintenance, supply, safety, security, and environment protection)* Conduct scheduled meetings with Quality Control Inspectors (QCI) to discuss trends and issues; conduct training to ensure all QCIs are evaluating performance using identical criteria* Work with Maintenance, Supply, and Transportation Managers to prepare plans and procedures for specific projects as directed by the Project/Site Manager* Develop and implement quality control methodologies to ensure compliance with quality assurance standards, guidelines and procedures in each assigned tasks;* Develop, define, and report major and minor characteristics of quality including quality metric and scoring parameters and determine requisite quality control resources for use on site* Monitor the QMS at each facility performing the work* Exercise the guidelines established in ISO 9001:2008 through designated ISO/QMS representatives and inspectors* Enforce quality control work standards to ensure DOL activities are in compliance with contract requirements and government regulations; conduct formal and informal reviews on quality* Provide oversight of safety and environmental processes in the workplace to ensure activities and employees are in compliance with regulatory requirements;* Interfaces with the Government DOL Management personnel and Team Stanley's corporate ISO/QMS managers for all QMS related issues;* Optimizes ISO processes, operations, and resources to ensure maximum quality control capability is attained;* Provide written and oral quality control reports to the Project Manager (PM) and COR. Qualifications Associates Degree or equivalent experience and a minimum of 5 years directly related work experience required.Additional Requirements:* Ability to successfully complete the Stanley Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.* Possession of an ACTIVE SECRET security clearance is required to begin employment; US Citizenship is required.* Ability to travel up to 25% or less.* Quality control experience in private or military sector* Certified Lean Six Sigma; minimum Green Belt* Experience in the ISO 9000 series processes and methodologies* Experience with QMS systems;* Proficient with Microsoft Office Applications (Excel, Powerpoint, Word, Project, Outlook)* Trained or Certified in Safety and Hazardous Material operations/handling* Excellent written and verbal communication skills Preferred:* A BS degree in Logistics or Business Management* Former Senior NCO or CWO with quality control background* Logistics and Transportation Management experience desired* Certified Quality Control/Assurance manager* Experience with Army STAMIS Job : Manager Primary Location : VA-Fort Eustis Organization : Business Operations Group

Job Title: Quality Manager Company: GE Energy Location: Norfolk, VA Description: Job details Job Number 1135139 Business GE Energy Business Segment Energy - Headquarters About Us GE is planning for tomorrow. Where will you be? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Working for GE Energy is exciting & challenging. Come see what you are missing! Posted Position Title Quality Manager Career Level Experienced Function Engineering/Technology Function Segment Product Design and Development Location United States U.S. State or China Province Virginia City Norfolk Postal Code 23513-2423 Relocation Expenses Full Expenses Role Summary/Purpose The Quality Manager will manage engineering team delivering highly automated testing solutions for complex software products. Teams support software development groups carrying out new product introduction and maintenance activities. In this role you will work closely with development and support organizations providing direction on testing activities, reporting on test progress and product readiness. Essential Responsibilities Work in conjunction with engineering and product owner functions to identify test release criteria and report on product readiness status Own test development lifecycle, requirements analysis, test development, execution and issue resolution with high emphasis on automated testing in an agile environment Use test management and development tools to deliver automated tests integrated with product development activities Manage testing team day-to-day activities and long-term plans Provide technical development / mentoring for testers Ensure testing teams are resourced appropriately by maintaining resource pool Serve as recognized expert on testing initiatives, Six Sigma methodology, and automation processes Establish and drive customer focused testing processes, procedures, and testing metrics Create, communicate and drive a clear operating and prioritization rhythm for the team Collect, evaluate and publish quality/test metrics and test results to the project team and stakeholders Work as a coach / mentor to develop less experienced testing staff Qualifications/Requirements Bachelor’s of Science degree in Computer Science, Computer Engineering Minimum 5 years of experience in an agile QA / software development environment Minimum 3 years experience managing software QA personnel Minimum 3 years of experience in designing, coding, and/or maintaining applications using one or more of the following programming languages (VB, VBScript, JScript, C, C++, C#, .NET, Java) Minimum 1 year experience with the HP Mercury Quality Center testing tool Additional Eligibility Qualifications GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics Knowledge of Software Development Life Cycle including Agile Knowledge of the Agile Rally Tool HP Mercury Certified Professional Certified Software Tester (CSTE \ ISTQB) Experience in QMS including performing audits and process adherence evaluation Knowledge of ISO 9001 standards Knowledge of software testing fundamental concepts including regression, load, white box, black box, positive, negative, and boundary testing Minimum 5 years experience with the HP Mercury Tools including Quality Center and automation tools such as LoadRunner, QuickTest Professional Green Belt certified (GE employees only) Why join one great company when you can join many? When you join GE, you join a company made up of 5 exciting businesses. Experience personal growth and competency development as part of the GE team. GE's Energy Infrastructure segment is leading the field in the development, implementation and improvement of the products and technologies that harness our resources such as wind, oil, gas and water. GE Energy is one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels.www.ge-energy.com With a population of almost 240,000, Norfolk, VA is located near Hampton & Virginia Beach. It is considered to be the historic, urban, financial, and cultural center of the region. Norfolk hosts the Chrysler Museum, Botanical Gardens, and the Virginia Zoological Park, as well as the region’s international airport. Surrounded by the Elizabeth River and the Chesapeake Bay, the region provides gorgeous harbor views.Come see why we love Norfolk! Index Monitor

Job Title: Quality Manager/Metallurgist Company: Neuman Aluminum Location: Verona, VA Description:  Neuman Aluminum USANeuman Aluminum USA, a global leader in aluminum processing of slugs for the packing industry, is seeking a self-motivated, results-oriented and experienced QA Manager/Metallurgist, who likes working in a small company atmosphere where teamwork is a priority.  Our ISO 9002 certified company is located in the beautiful Shenandoah Valley.This position requires a solid QA background, as it provides the overall direction and management of all Quality-related functions.  Additionally, due to the nature of the company's business, the successful candidate must also have a BS Degree in Metallurgical Engineering or Materials Sciences with a concentration in Metallurgy.  The candidate will be an integral part of the management by providing technical expertise to Neuman's customer base (US, Canada, Mexico) with accurate and timely technical assistance.  This job requires travel to customer sites to offer support and solve problems.Minimum Requirements and/or Qualifications:        *BS in Metallurgical Engineering or Materials Sciences with a             concentration in Metallurgy.        *Quality Assurance experience in implementation of ISO Quality            system in manufacturing; preferably in aluminum processing.        *Excellent written and verbal communication skills.        *Good analytical and reasoning abilities.        *Outstanding organizational and planning skills.        *Ability to build good working relationships and work effectively            in a team environment.        *Must carry out supervisory responsibilities in accordance with             the company's policies and applicable laws.        *Willingness to travel as required.        *Must maintain a valid driver's license and safe driving record.        *Must complete a Confidentiality Agreement.        *Will possess strong leadership skills.        *Excellend computer skills in Mircrosoft Office (Word, Excel,             PowerPoint, and Outlook).        *Must have excellent communication skills to interact with             customers, management, and employees.Neuman Aluminum is a growing, quality-oriented, dynamic company that provides its employees opportunities for growth.  Neuman offers an excellent benefits package including Medical, Dental, Vision, STD/LTD/LIFE, matching 401k, as well as paid vacation days and 11 paid holidays.  Neuman is an Equal Opportunity Employer and offers a Drug Free Workplace.

Job Title: TSA- Quality Supervisor Company: CSC Location: Arlington, VA Description: Why join CSC's and the TSA Program? We support a world-class network infrastructure for Transportation Security Administration. Help support the US Government's Home Land Security Administration. Join a top regional and national growing organization ranked among the area's top employers with top- notch benefits including educational assistance and substantial career development.   Essential Job Functions - Eligibility for Secret Clearance required.  Must be US Citizen in order to pass a suitability background check Resolves root causes of information technology incidents such as repeated software or hardware failures. Develops and oversees proactive processes that identify and resolves problems before incidents occur. Activities associated with these processes include trend analysis of repeated problems. Be familiar with techniques for identifying root causes such as the use of Ishikawa Diagrams, also known as cause and effect diagrams. Functions as a lead and provides input into the Information Technology Infrastructure Library (ITIL) processes to meet client needs. Coordinates and facilitates meetings with clients to gather and document requirements and explore complex solutions. Coordinates business analyst tasks on information technology projects and provide project team member guidance/support throughout the project life cycle. Provides work guidance and mentoring to less experienced personnel. Participates and provides expertise in technical reviews. Provides time estimates for project related tasks. Prepares and delivers client and CSC reports as required. Qualifications Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in information systems, engineering, science, business administration or related field preferred Four or more years of experience in quality assurance Experience working with computer operations, scheduling software, and other related technologies Experience working with testing methodologies Experience working with principles of quality management, quality control, statistical analysis, ISO and six-sigma Other Qualifications Communication skills Organizational skills to balance and prioritize work Analytical and problem-solving skills; six-sigma; defect cause analysis Human relations skills to select, develop, mentor, discipline and reward employees Personal computer and business solutions software skills Interpersonal skills to interact with customers and team members Ability to work in a team environment Ability to handle multiple tasks simultaneously and switch between tasks quickly