QA Supervisor Jobs in Texas

Job Title: Supervisor - Quality Assurance and Training Company: Location: San Marcos, TX Description: Job Summary Supervise activities of new associates during training and develop training materials and curriculum based on needs identified by QA team. Major Tasks, Responsibilities and Key Accountabilities Ensures high quality customer service through the creation of training materials and delivery of information to new hires and existing staff. Interviews and hires new associates for customer care. Issues instructions to associates in training classes and as a result of call monitoring. Communicates directly and openly with the customer service associates, supervisors and managers to advise of policy/procedure updates and changes. Identifies opportunities from customer experiences and develops training curriculum to enhance those experiences. Oversees performance of associates in training classes and makes recommendations with regard to recognition, training, coaching, counseling, and corrective action when warranted. Prepares, maintains, and submits reports and records on activities. Plans, develops, and implements improved procedures. Nature and Scope Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data. Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues. Work review typically involves periodic review of output by supervisor and/or direct "customers" of the process. May provide general guidance/direction to or train junior level support personnel or professional personnel. Work Environment Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. No travel required. Minimum Qualifications Must be eighteen years of age Must pass the Drug Test Must pass the Background Check Must pass pre-employment tests if applicable Education and Experience Typically requires BS/BA in related discipline. Generally 2-5 years of experience in related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in related field. Certification is required in some areas. Preferred Qualifications Experience with the principles and processes related to providing customer service. Experience coaching associates or delivering training. Strong content development experience is highly desirable. To apply, please visit our online Careers site at http://www.hdsupply.com/careers/search.asp and search for requisition 63105. All applications must be submitted via our online Careers site.

Job Title: Supervisor - Quality Assurance and Training Company: HDS IP Holding, LLC Location: New Braunfels, TX Description: Supervise activities of new associates during training and develop training materials and curriculum based on needs identified by QA team.Major Tasks, Responsibilities and Key AccountabilitiesEnsures high quality customer service through the creation of training materials and delivery of information to new hires and existing staff.  Interviews and hires new associates for customer care.Issues instructions to associates in training classes and as a result of call monitoring.Communicates directly and openly with the customer service associates, supervisors and managers to advise  of policy/procedure updates and changes.Identifies opportunities from customer experiences and develops training curriculum to enhance those experiences.Oversees performance of associates in training classes and makes recommendations with regard to recognition, training, coaching, counseling, and corrective action when warranted.Prepares, maintains, and submits reports and records on activities.Plans, develops, and implements improved procedures. Nature and ScopeDemonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data.Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues.  Work review typically involves periodic review of output by supervisor and/or direct "customers" of the process.May provide general guidance/direction to or train junior level support personnel or professional personnel.Work EnvironmentMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Located in a comfortable indoor area.  Any unpleasant conditions would be infrequent and not objectionable.No travel required.

Job Title: Supervisor, Quality Assurance Company: Energy Future Holdings Location: Irving, TX Description:   Energy Future Holdings Corp., formerly TXU Corp., is a Dallas-based, privately held energy company with a portfolio of competitive and regulated energy subsidiaries. TXU Energy, Luminant and Oncor, EFH's primary businesses, serve the high-growth Texas electricity market, which is one of world's largest and among the nation's most successful competitive markets. TXU Energy is a market-leading competitive retailer that provides electricity and related services to more than 2 million electricity customers. The company offers a variety of innovative products and solutions, including 24/7 customer service, competitively priced service plans, energy efficiency options and renewable energy programs. TXU Energy is providing superior value to customers across Texas.   Within the TXU Energy Business Customer Care Operations Team, the QA Supervisor position has the overall responsibility for managing and directing the day-to-day operations of the Quality Assurance (QA) team responsible for the on-going monitoring and reporting of Business Customer Care Representatives (CCR) call handling and e-mail correspondence to ensure organization standards for quality are routinely met. Essential Duties and ResponsibilitiesOther duties may be assigned.  Directly or through others, the incumbent will: ·        Direct and oversee the activities of the Business Customer Care Quality Assurance team, responsible for the monitoring of all business calls and e-mail correspondence to ensure compliance with company policies, processes, procedures, and quality expectations ·        Develop and implement processes to support quality improvement initiatives related to Business Customer Care ·        Recommend improvements for call drivers, system defects and internal customer defects ·        Coordinate with Business call center and functional managers to ensure cross-functional quality consistency ·        Manage consolidation of quality data and conduct gap analysis to identify root causes and recommend improvements ·        Define reporting requirements and provide monthly and ad hoc reports on QA results ·        Serve as a point of contact for Quality Assurance issues with all call centers ·        Actively participate in Business Customer Care calibration process between all call centers and TXUE organizations ·        Provide coaching and feedback to rotational positions to ensure satisfactory performance levels   Requirements ·        Bachelor’s degree in relevant field or experience equivalent to degree   SKILLS AND COMPETENCIESThe following knowledge, skills and capabilities must be demonstrated at a proficient level: ·         Skill in managing and directing work groups ·         High level of credibility with internal business partners and customers ·         Excellent analytical, organizational, and time management skills ·         Advanced interpersonal, presentation, and oral/written communication skills ·         Skill in using computer software applications such as Microsoft Office ·         Skill in problem solving ·         4-6 years of job-related experience ·         3 years experience supervising cross-functional workgroups ·         Electric industry knowledge (Especially Texas market) ·         Experienced in the use of MS office, Word, Excel, Access, Power Point and various customer information systems   TXU Energy is an equal opportunity/affirmative action employer.

Job Title: QA Supervisor - Night Shift Company: Location: San Antonio, TX Description: Excellent opportunity available for an experienced Quality Assurance Supervisor to work for a local food manufacturing company. Work schedule for this position is 3:00PM - 12:00AM midnight. This is a temporary-to-hire opportunity. Essential Job Duties: Conducts facility self audits and documents any necessary correction action. Supervises all quality-related activities on the production line. Inspects production facility daily with operational sanitation inspection. Obtains product samples of bulk and/or finished product from inbound trucks. Reviews all inbound and grading documentation. Notifies Management when items do not meet specifications. Ensures inbound grade sheets are completed accurately and that customer specifications are being maintained. Conducts daily sanitation inspection and process maintenance hazard report. Supervises Quality Assurance technicians. Coordinates and assists in preparation and shipping of product samples, as requested. Requirements: 3-5 years Quality Assurance experience, preferably in the food industry (candidates with this experience will be looked at first) Supervisory experience Ability to perform all above mentioned job duties Must pass criminal background check and drug test Please send resumes to Register to View for immediate consideration.

Job Title: Supervisor - Quality Assurance and Training Company: Location: San Antonio, TX Description: Job Summary Supervise activities of new associates during training and develop training materials and curriculum based on needs identified by QA team. Major Tasks, Responsibilities and Key Accountabilities Ensures high quality customer service through the creation of training materials and delivery of information to new hires and existing staff. Interviews and hires new associates for customer care. Issues instructions to associates in training classes and as a result of call monitoring. Communicates directly and openly with the customer service associates, supervisors and managers to advise of policy/procedure updates and changes. Identifies opportunities from customer experiences and develops training curriculum to enhance those experiences. Oversees performance of associates in training classes and makes recommendations with regard to recognition, training, coaching, counseling, and corrective action when warranted. Prepares, maintains, and submits reports and records on activities. Plans, develops, and implements improved procedures. Nature and Scope Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data. Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues. Work review typically involves periodic review of output by supervisor and/or direct "customers" of the process. May provide general guidance/direction to or train junior level support personnel or professional personnel. Work Environment Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. No travel required. Minimum Qualifications Must be eighteen years of age Must pass the Drug Test Must pass the Background Check Must pass pre-employment tests if applicable Education and Experience Typically requires BS/BA in related discipline. Generally 2-5 years of experience in related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in related field. Certification is required in some areas. Preferred Qualifications Experience with the principles and processes related to providing customer service. Experience coaching associates or delivering training. Strong content development experience is highly desirable. To apply, please visit our online Careers site at http://www.hdsupply.com/careers/search.asp and search for requisition 63105. All applications must be submitted via our online Careers site.

Job Title: Quality Assurance Supervisor Company: Pilgrim's Pride Location: Waco, TX Description: Pilgrim's Pride is seeking a Quality Assurance Supervisor for our Waco, TX facility. This position is responsible for carrying out established Quality and USDA programs and procedures through daily supervision of technicians. RESPONSIBILITIES:1. Ensuring USDA regulations, Pilgrims Pride and customer quality programs.2. Supervising QA procedures to assess bird quality coming into the plant and product quality during processing, cutting, marinating, deboning, packaging and shipping.3. Supervising product and cooler temperature, accuracy of net weights; appropriate tares, product rotation and marination pick up percentage.4. Responsible for product specifications, following through of new SKU's; correct labeling of product.5. Responsible for assigned daily, weekly and monthly reports.6. Maintaining good communication and working relationships with appropriate QA, production and USDA personnel.7. Conducting other tests, microbial testing and projects assigned. 8. Directing the work schedules of hourly partners.9. Training new partners within the department.10. Ensuring safety procedures are followed.11. Ensuring all customer requirements are met and exceeded.

Job Title: Communications Supervisor/QA QI Specialist Company: American Medical Response Location: Dallas, TX Description: Please review the Job Description before applying. If you do not meet the requirements please do not send in a resume. Thank you. The Communications Center Supervisor/QA-QI Specialist is responsible for the maintaining unit deployment and contract management, shift accountability, coordinating daily operations, and developing and executing prescribed polices and procedures.  This position is also responsible for and dedicated to coordinating the planning, organization, direction and operation of Medical Priority Dispatch (MPDS), emergent and non-emergent triage protocols and all Quality Improvement Processes.  This position conducts quality improvement case reviews, data management, feedback, continuing education development and training and new EMD certification training provided for the AMPDS program in the Communications Center. Assists in bringing resolution to all clinical complaints and investigations serving as the customer liaison. This individual is trained and approved by AMPDS in the use of AQUA and Pro/QA process improvement tools as a certified EMD-Q individual.  Is active in the development, coordinating and administration of continuing education and remedial training in the scope of Quality Assurance and Improvement. These responsibilities are inclusive of the long-term goals of the Communications Center, as well as the daily actives and functions of the Communications Center.

Job Title: QUALITY ASSURANCE SUPERVISOR Company: First Option Staffing Inc. Location: San Antonio, TX Description: QUALITY ASSURANCE SUPERVISOR NEEDED IN FOOD PRODUCTION FACILITY!!! TEMP TO HIRE POSITION. 1ST SHIFT Experienced QUALITY ASSURANCE SUPERVISOR needed to supervise the daily activites of the QUALITY ASSURANCE TECHNICIANS. Person will be conducting self audits, ensuring Good Manufacturing Practices and sanitation standards, inspect production facility, review all production documentation, complete production score sheets, review all inbound and grading documentation, coordinates and assists in preparation and shipping of product samples as well as other duties assigned by the Quality Assurance Manager. PREVIOUS EXPERIENCE IN A FOOD MANUFACTURING FACILITY IS A BIG PLUS!!! Excellent Language skills and math skills are needed to do this job correctly. Drug test and Background check before hire are required. PLEASE APPLY ONLINE: www.firstoptionstaffing.com Please send resume to Register to View ONLY QUALIFIED CANDIDATES WILL BE CONTACTED!