QA Supervisor Jobs in Tennessee

Job Title: Quality Review/Audit Specialist (Quality Assurance Supervisor) Company: CIGNA Location: Nashville, TN Description: Org Marketing Statement ' CIGNA's Mission: To help the people we serve improve their health, well-being and sense of security. At CIGNA, we are committed to providing our customers with benefits, expertise, and services that improve their health, well-being, and sense of security. Our people are the key to success in a changing and increasingly competitive marketplace. The collective skills, behaviors, and work experiences of all CIGNA employees enable us to make a real difference in the lives of our customers. We seek the most talented and creative minds in the industry to develop innovative solutions our customers value and expect. CIGNA is committed to recruiting, developing, motivating, and retaining a diverse workforce representing the best and brightest both inside and outside of our industry - a workforce that reflects our customers and the communities where we operate. ' Role Summary ' Responsible for the daily operations of the quality assurance and audit functions. Assists in the development of  audit policies and procedures. Using independent judgment and discretion, may recommend changes in processing procedures. May be directly involved in complex audits.  Prior experience in claims, auditing, supervision. ' Major Duties ' Under the general supervision of the Quality and Training Manager, the Quality Assurance (QA) Supervisor is responsible for managing programs and personnel in the quality assurance area. The QA Supervisor administers the quality program for this Medicare contractor and has overall responsibility for providing daily supervision for a team of quality assurance reviewers whose primary purpose is to conduct process audits to measure accuracy of work products.  The QA Team provides organization wide support to multiple operational areas (i.e., claims, appeals, provider enrollment, overpayment recovery) to ensure that the quality of work maintains compliance with respect to customer standards and requirements. Additionally, the incumbent has a strong quality background, thinks globally, and has accountability for applying knowledge of quality assurance standards and procedures that can consistently drive change and continuous improvement across the organization.  Also has demonstrated people, process, and technology management competencies combined with great interpersonal skills that can be used to build strong matrix partnerships with internal customers. The successful QA supervisor is flexible and can adapt quickly to effectively lead in a fast-paced, customer-driven change environment. ' Responsibilities ' Provide support and recommendations to internal customers resolve quality problems and performance issues Ability to lead others in completing root cause analysis and corrective action plans Meets or exceeds all established QA performance metrics Manages competing priorities by prioritizing and delegating responsibilities while ensuring all deadlines and deliverables achieved within established timeframes Facilitates building and maintaining strong internal and external customer relationships by consistently delivering and achieving high customer satisfaction levels Selects and hires employees. Evaluates employees to enhance their performance, development, and work product. Addresses performance issues. Motivates and rewards employees including salary administration within budget and company guidelines Adherence to HIPAA guidelines and regulations Manages and monitors spending for adherence to operating budgets ' Qualifications ' Minimum of 5 years experience with a large healthcare organization or service industry -Minimum of 3 years experience supervising teams in a production environment -Minimum of 2 years experience in Quality Audit -High School Diploma or GED required; Bachelor's degree in business or health related fields preferred -Demonstrated strong human relations skills to select, develop, mentor, performance manage, and reward employees -Demonstrated ability to use computer based applications such as MS Office, databases, email, calendar, mainframes, and electronic insurance and records systems. -Strong oral and written communication skills. Presentation skills desirable but not required -Strong organizational skills with ability to manage multiple tasks simultaneously, including the ability to organize a high volume of work effectively and meet multiple deadlines required -Excellent customer service skills / techniques and effective interpersonal skills are required -Demonstrated performance and drive for results with the ability to work and problem solve independently as well as an integral part of a team required ' Pay Benefits Work Schedule ' CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development. ' How To Apply ' We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity. ' EEO Statement ' CIGNA is an Equal Opportunity Employer

Job Title: QA Supervisor Company: FDD Location: Nashville, TN Description:   The Quality Assurance Supervisor directly supervises lab employees to maximize productivity of assigned shifts and areas at the highest quality and food safety standards. This includes training employees, planning, assigning and directing work, coordinating weekly Continuous Improvement (CI) meetings, addressing product and employee complaints, and resolving problems. This person carries out supervisory responsibilities in accordance with the Company’s policies, OSHA regulations and applicable laws while following all established CI processes and the Management Operating Structure (MOS).    Works with plant management and other supervisory staff to maximize quality and productivity. Ensures proper procedures are in place and being followed for product quality, employee safety, and state and federal guidelines. Inspects products to verify conformance to specifications. Coordinates schedules and estimates worker hour requirements for completion of job assignments. Recommends improvements to production methods, equipment performance and quality of product. Ensures coordination of regular CI meetings. Analyzes and resolves work, quality and food safety problems, or assists workers in solving problems. Maintains quality and food safety records. Collaborates with other supervisors to coordinate activities of individual departments. Provides supervision of assigned employees in scheduling and daily activities, ensuring effective selection, retention, feedback, disciplinary action and performance management. If a collective bargaining agreement exists, may participate grievances or other contract related activities and discussions.  Trains and instructs employees regarding quality and food safety standards and processes. Oversees instruction, implementation and enforcement of policies as they relate to employees. Leads by example with the Dean Foods Code of Ethics. This includes following Company policies, standards and specifications. Engages in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating and delegating. Performs other duties as assigned. Job Requirements   Bachelor’s degree in a science-based area of study preferred, or a minimum of 2 years plant experience. Familiarity with Good Manufacturing Practices. Experience leading and following Safety/Security Policies and Procedures. Ability to follow all Sanitation and Quality Policies and Procedures, and report and follow through on any deficiencies. Proficient in Microsoft Office Suite and computer-based applications.  Excellent verbal/written communication skills.  Ability to adapt to changing organizational and operational needs; ability to lead others through change. Ability to handle multiple tasks simultaneously. Skill in organization and prioritization, and attention to detail.  Strong team player and leader with the ability to work across multiple functions and disciplines.  Ability to select, coach, develop, engage and retain a team of employees.    Dean Foods Company is an Affirmative Action/Equal Opportunity Employer. M/F/D/V