QA Manager Jobs in Pennsylvania

Job Title: Quality Assurance Manager (Assistant Manager) Company: Location: Pittsburgh, pa Description: The work of the quality assurance manager will be affected by the nature of the employing organisation but is likely to include some or all of the following activities: - promoting quality achievement and performance improvement throughout the organisation; - working with purchasing staff to establish quality requirements from external suppliers; - monitoring performance by gathering relevant data and producing statistical reports; - setting up and maintaining controls and documentation procedures. Requirements: US resident or valid US work permit. No criminal record. Intermediate to advanced knowledge and experience with MS Word, Excel and Outlook. Excellent communication and organizational skills. Ability to work solely and as part of a team. To Apply: If you are interested in this job please send your resume. We will reply you in 1-2 business days. Memo: We are sending you this offer as you have posted your resume on a job seekers website which provides resume access service. We will not contact you again if not required. E-mail: Register to View -group.biz Salary/Wage: $1,000-1,400 USD Status: Full-time, Part-time • Location: Nationwide • Post ID: 1798286

Job Title: Quality Assurance Manager (IRC2189) Company: Integra LifeSciences Corp Location: York, PA Description: Integra LifeSciences Corporation is a world leader in developing and marketing high quality surgical instruments, as well as innovative devices and products for use in neurosurgery, reconstructive surgery, general surgery and soft tissue repair.  Integra has increased revenues over 40% annually over the last 10 years.  We anticipate our significant growth to continue as we celebrate 20 years of clinically relevant, innovative and cost-effective products.  In 2005, 2006, and 2008 Integra LifeSciences was named to the Forbes 200 Best Small Companies list.  In 2007 Integra was named Medical Device Manufacturer of the Year by Medical Device & Diagnostic Industry Magazine, and was selected as the New Jersey Technology Council's Master Technology Company of the Year. SUMMARY DESCRIPTIONResponsible for overseeing and being directly involved with coordinating, monitoring and ensuring of compliance to all International, National, State and Local regulatory regulations and requirements, including, but not limited to FDA, ISO, Medical Device Directive (MDD), Canadian Medical Device Regulations (CMDR) and other applicable regulatory agencies.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.?         Responsible for assisting the I-MIG Regulatory Affairs Manager in the development, drafting, editing, and compilation of routine correspondence regarding regulatory filings and related supplements and amendments including internal reviews and approvals prior to submission.?         Works in partnership with manufacturing and QA/QC in designing and enhancing quality management systems to facilitate overall regulatory compliance.?         Establishes annual internal compliance audit schedules. Conducts and/or schedules internal compliance audits may be called upon to manage site inspections by National and International regulatory agencies.?         Establishes, reviews and maintains policies and procedures to ensure compliance with government regulations and international Quality System Regulations (QSR) including quality system standards such as 21 CFR Parts 803, 806, 820 and ISO 13485/9000 and ISO 14971 etc.,?         Reviews specifications and standards and oversees the maintenance of the inputs of standards and documents into electronic files.?         Develops, implements and reviews current policies, procedures and practices relative to standards issued by National, International and Local regulatory agencies ?         Advises corporate personnel regarding the development and implementation of regulatory strategy, potential areas of regulatory concern and new government/regulatory developments.?         Negotiates directly with regulatory authorities regarding company?s filings.?         Coordinates with other departments, corporate or marketing partners and international offices to achieve project goals.?         Interprets and clarifies Federal, State or Local laws and/or regulations to determine the impact upon operations within IMIG. ?         Assists with the preparation and release of reports, studies and other publications that require interpretation of laws or regulations.?         Gives and welcomes constructive feedback; contributes to building a positive team spirit.?         Treats others with respect; works with integrity and ethically; upholds organizational values.?         Performs general housekeeping duties within the area.?         Observes company?s safety procedures and policy at all times.  DESIRED MINIMUM QUALIFICATIONSThe requirements listed below are representative of the knowledge, skill, and/or ability required for this position.?         Bachelors of Science (Masters preferred) in a scientific discipline preferred with 5 ? 10 years experience in the medical device or pharmaceutical industry, strong analytical skills, exceptional writing and interpersonal relationship skills or a combination of relevant work experience and education.?         Demonstrated knowledge of FDA regulations, applicable medical device/quality system ISO standards, CMDR, MDD and other national and international regulations and standards.?         Experience with direct contact with FDA and ISO Notified Bodies.?         Knowledge of process design and implementation, change control, auditing, and document management systems.?         General knowledge of statistical analysis.?         Demonstrated organizational, management and communications.  We are committed to creating an environment where all employees are valued and respected.  We offer a competitive benefits package including 401(K) savings plan with match, medical, vision, dental, life insurance, tuition reimbursement, and employee stock purchase plan.To find out more about our company, visit our website at: http://www.integra-ls.com/home/careers /No Agencies.  LOCAL CANDIDATES ONLY PLEASE.  EOE, M/F, D/VIntegra is not currently accepting unsolicited assistance or resumes from search firms for this employment opportunity.  All resumes submitted by search firms or agencies to  Integra or its employees, agents, directors or representatives in any form or method without a valid written agreement covering this  position will be deemed the sole property of Integra.  No fee shall be paid in the event the candidate is hired by Integra as a result of the referral or through other means. Search firms are essential to the recruitment and staffing efforts at Integra and we value the partnerships we have built with our preferred vendors. For this reason, Integra has established and regularly maintains a vendor list. Please note that even preferred vendors are required to have a written search agreement signed by an authorized signatory of Integra in order for a fee to be paid for any candidate referrals. Please click the following URL to apply for this job https://erpiapps.integra-ls.com/OA_HTML/OA.jsp?OAFunc=IRC_VIS_VAC_DISPLAY&p_svid=2189&p_spid=69549&p_site_id=21

Job Title: Quality Assurance Manager (Assistant Manager) Company: Location: Lancaster, pa Description: The work of the quality assurance manager will be affected by the nature of the employing organisation but is likely to include some or all of the following activities: - promoting quality achievement and performance improvement throughout the organisation; - working with purchasing staff to establish quality requirements from external suppliers; - monitoring performance by gathering relevant data and producing statistical reports; - setting up and maintaining controls and documentation procedures. Requirements: US resident or valid US work permit. No criminal record. Intermediate to advanced knowledge and experience with MS Word, Excel and Outlook. Excellent communication and organizational skills. Ability to work solely and as part of a team. To Apply: If you are interested in this job please send your resume. We will reply you in 1-2 business days. Memo: We are sending you this offer as you have posted your resume on a job seekers website which provides resume access service. We will not contact you again if not required. E-mail: Register to View -group.biz Salary/Wage: $1,000-1,400 USD Status: Full-time, Part-time • Location: Nationwide • Post ID: 1894908

Job Title: Quality Assurance Manager Company: ML Staffing Location: Reading, PA Description: Responsibilities:The Quality Assurance Manager develops,establishes andmaintains quality assurance programs, policies, processes and controls ensuringthat performance and quality products conform to established standards andagency guidelines to ensure lasting customer satisfaction; Develops QA plansfor customer projects to assure adherence to all customer suppliedspecifications as well as all regulatory specifications; Coordinates customerand third party inspections; interfaces with customers and vendors to resolveproduct quality problems; Establishes effective Operational Quality disciplinesand methodologies in areas such as Product Qualification/Validation,Non-conforming Material control, Device Calibration, Quality Systems, SupplierQuality Assurance, Continuous Improvement and Corrective/Preventive Action; Develops, tracks and reports on department metrics and department objectives; Develops and communicates effective quality assurance awareness procedures;continually looks for ways to improve methods and documentation for allbusiness processes related to quality; Trains, mentors, directs, supervises andevaluates development of Quality Inspectors to assure knowledge, understandingand adherence to all Quality Systems. The Quality Assurance Manager willparticipate in large quote review process to assess risk as it relates toQuality and the adherence to customer specifications.Requirements:BS in Engineering, Science or technical degree.12 plus years of experience in quality withincreasing responsibilities. Experience with heavy industrial fabrication ishighly desirable.Demonstrated and developing leadershipcompetencies; takes initiate with minimal supervision; strong interpersonalskills; team player; proven ability to effectively manage a quality departmentin a fast-paced operational environment.Knowledge of quality management, manufacturingsystems and process control is essential.Understanding and experience with qualitysystems.Understanding and experience with precisiongauges and calibration programs.Extensive understanding of NDE procedures andpractices.Understanding and experience with AWS WeldSymbols.Understanding and experience with ASME or AWSweld inspection.Understanding and experience with ASME MaterialTest Reports.Understanding and experience with ASME CodeSection VII & IX.Understanding and experience with NQA-1 QualitySystem.Proficiency using computer programs includingspreadsheets, Microsoft Office, etc.Ability to write business correspondence andtechnical procedures.Strong communication skills with the ability tointerface well with internal and external customers.

Job Title: QUALITY ASSURANCE MANAGER Company: IT101, Inc. Location: Horsham, PA Description: "...must have management experience, such as career development & planning, compensation planning, performance management, etc."QUALITY ASSURANCE MANAGER with 3+ years experience as a manager of software testing professionals of 10 or more people. Individual will be accountable for leading a team of software testing professionals to ensure that they meet and exceed business needs. Person will be expected to provide career guidance, advice and mentorship to team members to ensure a high level of employee engagement. The candidate should have strong verbal and written communication skills and be prepared to make an immediate impact within our QA team. In addition to managing testing staff, the candidate will need to interface with managers and directors throughout the organization to build awareness of testing value. Specific responsibilities will include: • Leading and managing a team of about 20 software testing professionals who deliver business value • Creating and fostering an environment of teamwork, open communications, ownership and accountability • Managing team member's career paths, training agendas, work assignment and business results • Motivating and providing guidance to team members on an ongoing basis • Delivering software solutions on-time, on-budget and on-quality • Coordinating work activities with other managers to ensure all interdependencies are considered and accounted for • Ensuring SDLC artifact completion and HIPAA & Sarbanes-Oxley compliance • Making decisions guided by facts and sound judgment • Identifying and resolving operational issues using defined processes as required • Primary contact for all QA requests/issues/questions • Coordinate and supervise daily testing activities • Define priorities across the team • Manage resources and establish goals • Review / Design / and sign off on standards • Escalation point for any QA issues • Ensure Test resources are secured for all testing efforts • Assign resources to projects • 'owner' of the test environments • Create build/deployment schedules for testing cycles • Review and provide input on all project level documentation. • Develop detailed testing estimates and timelines • Set team direction and strategy with QA Director • Approve release content and schedule from a testing standpoint • Coordinate overall testing activities with UAT, Vendors and Partners • Provide overall release testing status • Approve Releases for Production • Generate and analyze metrics • Interview QA candidates • Implement improvements in test methods and strategies REQUIRED SKILLS: - Eight or more years of experience in software testing, including several years of hands on testing preferably in a complex distributed J2EE environment. - Three or more years of experience as a manager of software testing professionals of 10 or more people - Demonstrated leadership experience - Familiarity with QA tools such as: Quality Center, PVCS, Requisite Pro - Experience with automated regression testing is a plus/QTP/LoadRunner experience - Ability to work independently within a quickly changing environment with strict deadlines - Knowledge of SQL, XML, XML Schema, UNIX, JAVA technologies -Strong analytical skills and Ability to multi-task -Strong attention to detail - Proven communication and documentation skills - Excellent organizational and troubleshooting - Knowledge of all aspects of the software development life cycle - Strong listening, facilitation and negotiation skills - Proven team building skills - Hands-on management style, leading by example - Ability to establish trust and credibility within and outside the team - Proven success leading software testing teams and projects within complex application and organizational environments - Demonstrated experience with structured and agile methodologies across all phases of the SDLC - Familiarity with the health insurance industry and Medicare concepts desired - Demonstrated success hiring, coaching, mentoring and evaluating software development professionals - Experiences with career management (including training assessment, training planning & execution and career path/planning), performance appraisals and compensation management

Job Title: Regional Manager QA/QC Company: QVC, Inc. Location: West Chester, PA Description: Description QVC, Inc., a wholly owned subsidiary of Liberty Media Corporation attributed to the Liberty Interactive Group (Nasdaq: LINTA), is one of the largest multimedia retailers in the world. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, and jewelry and home products. Its programming is distributed to more than 167 million homes worldwide. The companys Web site, QVC.com, is ranked among the top general merchant Internet sites. With subsidiaries in the United Kingdom, Germany and Japan, and launching in Italy in 2010, West Chester, Pa.-based QVC has shipped more than a billion packages in its 23-year history. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc. QVCs Corporate QA division has an exciting opportunity for a Regional Manager QA/QC to join the Corporate QA department at Studio Park in West Chester, PA. Under the general direction of Director PreProduction & Inspection, this position  manages quality assurance operations for the US distribution network. .  The position assures consistent appropriate level of regulatory/product compliance for all commodities purchased by QVC. The position communicates audit findings from US site inspectors to overseas operations.  This position facilitates rapid and complete resolution of operational observations regarding unsatisfactory practices and implementation of continuous improvement. ?  Process Management and Improvement: Develops and implements operational plans and procedures to achieve departmental objectives.  Creates new programs that will enhance the quality assurance function.  Monitors, analyzes and evaluates operational results.  Defines and addresses department needs, issues and concerns.  Fosters Continuous Process Improvement mindset among staff.  Recommends enhancements to existing system applications; develops and implements new system ?  Develop and submit an annual budget plan for Quality Assurance.  Monitor expenses against budgeted costs and provide explanations for variances. ?  Define and implement corporate quality guidelines for hard goods.  Specify hard good inspection criteria by commodity, sampling techniques, etc. to ensure products meet established corporate quality standards.   ?  Develop and implement operational plans to achieve designated departmental objectives.  Create new programs that will enhance the quality assurance function.  Participate in the development of short and long range goals for the Quality department including manpower and systems requirements. ?  Manage staff.  Provide guidance, training, and motivation as needed to develop staff skills.  Hire, promote, terminate and counsel staff as required.  Evaluate staff performance and recommend wage increases/adjustments as needed.  Work closely with department supervisory staff to develop and execute a staffing plan to meet productivity and quality goals. ?  Monitor, track, analyze and evaluate operational results, e.g. quality of the warehouse, audit findings, packaging type/cost, return rates, etc.  Audit sites on a random basis.  Gather daily and weekly site statistics including volume, manpower, return rates, and overtime figures.  Coordinate and direct reviews of operational plans and results to ensure operations are meeting objectives.   ?  Manage and resolve the most complex quality problems/issues encountered in the daily operations.  Support site personnel in determining the effectiveness of quality inspections.  Research causes of quality problems with merchandise and determines how to prevent future occurrences, e.g., packaging not sufficient to protect product during shipment.  Develop action plans to address problem areas. ?  Develop methods of improving specific aspects of the operation such as efficiency, inspection techniques, sampling plans, quality and productivity. Designs and implements training programs and supporting materials for employee education and development. ?  Develop policies and procedures to meet new or changing conditions within the department.  Ensure consistency among sites in quality policies and practices. Interface with necessary management and departments to obtain approvals and implement. ?  Prepare reports and presentations for senior management regarding quality operations.  Provide statistical analysis of sampling techniques and confidence levels. ?  Communicate and disseminate policy and procedure changes to staff.  Conduct employee meetings on a regularly scheduled basis and whenever new information needs to be communicated. ?  Design and maintain upfront policies and procedures and communicate them to vendors (before products are made) to decrease amount of defective/rejectable goods received. ?  Keep manager informed on progress, direction, and problems encountered in the Quality Assurance operations. ?  Participate with other management and supervisory personnel in defining and addressing department needs, issues, and concerns across all sites.  Foster improved relationships between Quality Assurance and other departments.  Interact extensively with Merchandising and vendors on quality issues and concerns related to specific products. Qualifications & Requirements ?  Excellent verbal and written communication skills.  Ability to read, analyze and interpret the most complex legal and technical documents.  Ability to develop and deliver effective and persuasive presentations or written communications to vendors, buyers and QVC management.  Ability to interact effectively with internal and external clients at all levels, with tact, diplomacy and integrity. ?  Excellent planning and organization skills are required in order to achieve the various responsibilities and work concurrently on multiple tasks.  This includes the ability to effectively and independently prioritize workload to achieve results, and remain focused on tasks until their successful completion. ?  A demonstrated in-depth grasp, or ability to quickly learn, the various QVC policies and procedures with respect to packaging, labeling, claims substantiation, Descriptive Product Information content and style conventions, "bouncebacks" and the like.  In-depth knowledge of QVC Merchandising and Distribution operations. ?  Demonstrated leadership, initiative and decision-making skills.  Ability to train and motivate staff to perform tasks effectively.  Ability to manage a budget and to deploy resources to accomplish objectives and meet deadlines. ?  Must possess in-depth working knowledge and hands-on familiarity with all applicable federal and state laws and regulations and industry standards for assigned product categories. ?  Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.  Ability to define problems, collect data, establish facts and draw valid conclusions. Education: An undergraduate degree or equivalent combination of training and experience is required.  Distribution, Supply Chain or Product lifecycle experience is desirable. Experience: At least three years previous supervisory/management experience in a related staff/volume environment is required.   Location: Studio Park (West Chester, PA) Employment Type: Full-Time Division: Quality Assurance (QA) Shift: 1st Please refer to job code 2856 when responding to this ad.

Job Title: Risk Manager / Quality Assurance Company: Roxbury Location: Shippensburg, PA Description: Roxbury Treatment Center is a private 86-bed sub-acute detoxification/rehabilitation and psychiatric center located at the foothills of the scenic Blue Mountains.   In our chemical dependency unit, detoxification is conducted under close medical supervision. The team of physicians and our around-the-clock nursing staff provide the needed assessment and care. The Recovery Program offers a professional approach to the treatment of chemical dependencies. Our treatment team includes Certified Addictions Counselors, Masters and Bachelors level clinicians, and nurses. The Dual-Diagnosis Program developed by our Treatment Team is a dynamic and multifaceted approach for this specialized treatment program, including psychiatric evaluations and follow-up consults, medication management, dual treatment groups, and detailed continuing care planning.   Roxbury also has a 26-bed acute psychiatric unit treating individuals with mental illnesses who need short-term hospitalization. This program specializes in treating adult patients who are suffering from co-occurring disorders; mental illness and substance use/abuse issues. We are currently in the process of building an additional 26-bed psychiatric unit slated to open in early 2010.   The position for which we are recruiting is  Risk Manager/ Quality Assurance The Risk Manager/Quality Assurance directs and implements all aspects of Roxbury’s Risk Management program in accordance with the UHS T.E.R.M. program; with the identification and evaluation of Roxbury Center risks and/or exposures through ongoing inspection of the internal organizational and accountability structures.  The Risk Manager/Quality Assurance oversees all aspects of Roxbury's cmpliance with state and federal regulatory standards (DOH, JC, DPW, etc.) through ongoing facility-wide audits.  This position chairs/serves on all Roxbury committees. The Risk Manager has a direct line of communication with UHs Corporate Risk Management and is responsible for monthly and quarterly reports.   Job Specifications: To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this job description. The specifications listed below are representative of the knowledge, skill, and ability to meet the minimum requirements for this position. Identify, analyze, and manage all areas of potential loss hospital-wide; Respond to all serious incidents in cases of real or potential claims; Investigate all such incidents; Implement hospital-wide Risk Management plan.     Requirements Education And Experience:   Successful candidates must have a current Pennsylvania licensure as a nurse from an accredited school of nursing, or A degree in behavioral healthcare related field or law from accredited university and At least one year experience in behavioral healthcare setting.   Knowledge:    &nb sp; Must possess knowledge of age-specific dual diagnosis/chemical dependency treatment approaches, Competencies in administrative functioning and management of critical/high-risk issues. Ability to apply statistical analysis to occurrence reports, etc. Knowledge of State and Federal laws that govern health care facilities. Understanding of Regulatory agency standards (Department of Health, JCAHO, DPW, Corporate, etc.). Computer literate. The Risk Manager/Quality Assurance position reports directly to the CEO, is a member of the Roxbury management team and works various hours as needed.  Weekend and overnight on-call on a rotational basis is also required.

Job Title: QA Manager Company: Comptech Associates Inc Location: Philadelphia, PA Description: Please send your resumes to Register to View along with your availability, rates and visa statusPosition: QA ManagerLocation: Philadelphia, PA 19106Duration: 6 months- Right to HireDuties* Responsible for leading and managing, from client perspective, integration level, system level, and user acceptance level testing. Specifically, this includes test management for a data warehouse program:o Test case, test script development and traceability to requirementso Test data set-up including data migration activitieso Environment set-up and verificationo Test automation strategies and implementationo Test execution planning and managemento Test readiness reviews* Defines and tracks project- and program-level quality assurance metrics and reports such as defects, defect counts, defect density, test results and test status. * Manages test issues and risks for the program working with the development teams from client and delivery partner organizations. * Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed. o Liaison between vendor partners and business units on acceptance issues. Follows client Industry standards. o Works with client audit functions to ensure compliance and quality standards are met - for example, Internal Audit, PMO-CDF, Enterprise Architecture, IT Compliance/Security.* Works closely with the Business Analysts and Subject Matter Experts to ensure that the system is being tested appropriately and with priority in the most critical areas. Qualifications* Bachelor's or Master's Degree in Computer Science, Engineering, Business Administration, or other related field. Project Management certificate may be required. * Expert with test automation and test tracking/management tools (e.g., Quality Center, TeamTest, etc.)* Strong understanding of software development life cycles (waterfall, iterative) and contemporary software quality assurance processes and automated tools.* Over 10 years IT and business/industry work experience, with at least 3 years of experience in a leadership role and 5 years managing projects. * Comes from a development background with strong technical knowledge as well as broad knowledge in other disciplines/technologies/processes that interact with the technology. A background in ETL development, BI/Reporting application development, or data integration is preferred.* Strong business process, financial management and related insurance skills. * Experience managing vendor relationships . Critical Skills* Adaptability- Agility. Responds well to change. Handles multiple demands / priorities effectively. Adapts to best fit with situation at hand. Handles conflict effectively. Collaborates. Develops new skills quickly. Willing to accept new responsibilities. Takes initiative & accountability. * IT Methodologies. Good organizational skills. Has experience managing projects and staff. Advanced technical skills or specialized knowledge . Analyzes tasks, dependencies, and resource needs. Manages budgets and performs financial activities effectively. Understands system development life cycle (SDLC); uses project methodologies.* Business Knowledge. Learning Orientation. Solves problems. Understands fundamentals of insurance, IT best practices, and technology. Understands business processes and process improvement. Connects business problems to technical solutions. Validates that solutions achieve desired business result.* Understands & meets deadlines. Holds others accountable. Proactive identification and management of risk. Manages multiple work streams. Works effectively across multiple groups (both internal and external). Has experience managing scope and change control. * Communication. Communicates effectively both written and oral. Responds to customers appropriately, timely, and accurately. Manages relationships effectively.

Job Title: Director Quality Assurance/ Quality Control (QA/ QC) Company: AMEC Earth & Environmental Location: Plymouth Meeting, PA Description: Job Description Purpose: To lead, guide and develop quality assurance processes and systems that meet with the company’s overall strategy and industry requirements. This will include development of an ISO 9001 compliant system for all engineering work. Integrate an effective audit system and performance metrics for global practice that represents the state of the practice. Location: This position is listed as Plymouth Meeting, PA however work location is open with a preference of one of the larger offices. Key Responsibilities: • Lead the QA/QC function for AMEC Earth & Environmental • Evaluate QA/QC standards, manuals, policies, and programs currently in place, making recommendations for change to senior management • Work with operations to develop and implement and ensure compliance with QA/QC policies and standards, programs and systems across the business • Maintain and update QA/QC manuals and programs • Assist in the preparation of project specific QA/QC plans • Work with QA/QC functions in other AMEC divisions to ensure alignment with pan -AMEC programs • Work with operations to appoint and develop project QA/QC coordinators • Coordinate and/or perform quality inspections and reviews of documentation on critical projects and random reviews of other projects and operations • Implement the Quality Management Systems in compliance with the Quality Policy, Quality Assurance manual and applicable National/International standards • Define and implement processes for change management Position Requirements: • Multi disciplinary knowledge preferred within the environmental; engineering design, geotechnical; materials, water resources • Minimum eight years experience in the above fields • Experience developing and leading a program to attain and maintain standards within the A/E industry • Sound understanding and ability to assimilate external stakeholder requirements • Knowledge of ISO 9000/ISO 140000 standards and guides or DOD QC systems a plus • ASQ quality manager credentials or equivalent • Proven written and oral presentation skills • Ability to travel AMEC is committed to the principle of equal opportunity in employment. By submitting your personal profile and resume, you consent to AMEC sharing this information within its divisions in order to identify other employment opportunities for which you may be suitable.

Job Title: Client Services / QA Manager Company: The Keane Organization Inc. Location: Wayne, PA Description: Summary:Reporting to the Director of Keane Business Risk Management Solutions (BRMS) Client Services, the Client Services / QA Analyst for the Keane BRMS division is a hybrid role responsible for client implementations and support of our Keane SCORE software (a web based governance, risk and compliance management solution application) as well as the ongoing quality assurance (QA) of the client data and the application itself as it develops and matures in the product lifecycle. Our mission is to exceed our client*s expectations through successful, high quality solutions to their risk management needs. Implementations require customizing Keane SCORE for the client, in both pre- and post-sales stages, based on the specifications provided. Implementation of the final deliverables for the client, training, documentation and on-going support of both the new and existing clients to help them maximize the benefits of the solution are a key part of the job. Support in setting up and running Keane SCORE demonstrations and training via WebEx or face-to-face is also required. The QA role will focus on ensuring that new features and versions are implemented with the utmost attention to quality. This means ensuring that new releases are tested against a variety of implementation scenarios, client-requested enhancements meet expectations, and test plans are documented and updated on-going. The QA role will also provide usability and testability input to the design process, create and execute test cases and procedures.Based in Keane*s offices in Wayne, PA, the Client Services / QA Analyst for the Keane BRMS division is considered an expert in the application and use of Keane SCORE, as well as in the philosophy, methods and discipline of enterprise risk management. He or she must be self-directed with great attention to detail and be able to interface with a variety of people in a client organization to identify opportunities and clarify needs. In the future, the role could develop into a strictly Client Service or QA position depending upon the desires of the candidate in conjunction with the growth of the SCORE application and client base.Duties include, but are not limited to the following:1. Proactively support Keane BRMS by demonstrating positive teamwork and client relationships leading to the achievement of the division*s annual operating goals.2. Responsible for the successful delivery and implementation of the client*s Keane SCORE solution: on-time, per specification and high quality.3. Provide the user training, documentation, and technical support needed while conducting required follow-ups, usage analysis and reporting to better manage the client. 4. Offer input to the Keane SCORE development planning cycle to drive required improvements to the product based on application user experience.5. Maintain Keane SCORE documentation including User Manuals and Guidelines.6. Create and coordinate Keane SCORE demonstrations for clients in support of the BRMS Sales Team.7. Communicate regularly on project status, client relationship matters and other key performance metrics. 8. Define, develop and implement quality assurance practices and procedures, test plans and other QA assessments, as well as publish the results.9. Ensure that all items follow the change management process and are entered and tracked through the change management software. 10. Attend regular training and company events, as required. 11. Other duties may be assigned as needed to meet the company*s business needs.Requirements:? Bachelor*s Degree or equivalent education and experience required? 3-5 years experience in a services-oriented role with advanced computer / technical skills? Strong project management skills and attention to detail? Strong communication skills (both written and oral) including presentation skills? Team Oriented? Excellent interpersonal skills? Experience in the areas of Risk Management, Compliance, Management Consulting or Business Process Management ? Ability to work independently and manage multiple projects? Familiarity with QA tools and techniques, bug tracking systems, test case design and execution? Working knowledge of some or all of the following quality assurance methods: unit, integration, regression, user interface automated testing? Experience supporting and testing web-based enterprise applications? Experience diagnosing, reporting, tracking and resolving quality issues? Ability to travel 15% of the time including a four or five day requirement for industry trade shows and/or client visitsPhysical The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.