Job Title: Training & Quality Assurance Manager
Company: PRC
Location: Colorado Springs, CO
Description:
Performs Managerment Level Work Overseeing all aspects of client specific, call-center training and quality assurance. Work is performed under general supervision. General Supervision is exercised over subordinate personel.Job Functions:Training and Quality Effectiveness and Evaluation 40% Needs Assessment 30% Mentoring and Coaching 30%Key Job ResponsibilitiesManages center training and quality assurance programs and staff and evaluates and delegates work assignments based on needs and scope of work · Supports sales team and center management team with new programs throughout program development, implementation, and maintenance· Conducts trainer observations and monitors trainer and trainee performance· Performs internal audits of quality files to ensure policy and procedure compliance, tracks quality certification completion, and conducts coaching observations · Ensures training and quality expectations of client, center, and corporation are met · Works directly with operations management to identify, report, and address training and quality needs for curriculum design, trends, and performance· Ensures all reporting requirements are complied with for client, center and corporate· Coordinates with training to ensure that all quality opportunities are addressed to improve overall performance · Provides regular training and quality performance results to managers, center operations team, and corporate · Participates in on-site client review meetings including the development of training programs or interventions· Consults with operations, recruiting, and quality to determine training needs, procedural updates, trainee performance, and attend calibration and monitoring sessions to ensure program compliance and balance· Monitors trainer utilization and completes trainer time transfer in Oracle to programs · Oversees work schedules for quality assurance teams· Manages staffing needs and ensure ratios are maintained to provide appropriate operational support· Completes and maintains training schedule and calendar of internal remote monitoring sessions with clients to ensure overlap of accounts does not occur· Coordinates with training team to develop new programs, new hire classes for existing programs, and/or changes to programs and makes recommendations to training agenda or curriculum as necessary· Coordinates updates and maintenance of quality equipment and software programs· Maintains positive, consistent and effective communication with staff, peers and senior management· Responsible for coordinating with PRCU to schedule Team Manager Initial Training Program (TMITP) and track TM development training through course tracker· Conducts PACE training and certification· Supervises subordinate staff, including Interviewing, hiring, discipline, performance review, mentoring, and development · Assist other centers or programs, as necessary· Manages costs and ensures corporate guidelines are adhered to · Other duties as assignedMinimum Education and Experience: · A Bachelors degree from an accredited university or college with major coursework in management, training, education, psychology, or other related field or related years of experienceExperience (3+ years) in training design, delivery, and assessment experience preferred· Extensive experience (7+ years) in a call center environment, including a minimum of three (3) years supervisory experience · Some previous telemarketing or telephone service experience· Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills. Knowledge, Skills and Abilities:Ability to monitor and record improvements in performance. Ability to provide feedback and demonstrate a variety of coaching methods. Good understanding of business acumen Independent thinker Computer experience/knowledge Demonstrated ability to influence and motivate across all levels of employees in multiple locations Superior communication skills: both written and verbal Excellent listening skills Excellent presentation skills A wide degree of creativity and latitude is expected Knowledge of Microsoft Word, Excel, and PowerPointWork Environment:· Constant work performed in a climate-controlled training/classroom environment· Some work performed on a call-center production floor· Frequent flexible with hours are needed to ensure adequate coveragePhysical Demands:Frequent standing Frequent sitting Frequent use of hands Constant use of speech to communicate
Job Title: Quality Assurance Manager (Assistant Manager)
Company: Location: Fort Collins, co
Description:
The work of the quality assurance manager will be affected by the nature of the employing organisation but is likely to include some or all of the following activities: - promoting quality achievement and performance improvement throughout the organisation; - working with purchasing staff to establish quality requirements from external suppliers; - monitoring performance by gathering relevant data and producing statistical reports; - setting up and maintaining controls and documentation procedures. Requirements: US resident or valid US work permit. No criminal record. Intermediate to advanced knowledge and experience with MS Word, Excel and Outlook. Excellent communication and organizational skills. Ability to work solely and as part of a team. To Apply: If you are interested in this job please send your resume. We will reply you in 1-2 business days. Memo: We are sending you this offer as you have posted your resume on a job seekers website which provides resume access service. We will not contact you again if not required. E-mail: Register to View -group.biz Salary/Wage: $1,000-1,400 USD Status: Full-time, Part-time • Location: Boulder, Colorado Springs, Denver, Ft Collins, Pueblo, Rockies, Western Slope • Post ID: 4576287
Job Title: QA Manager
Company: Company Confidential
Location: Lakewood, CO
Description:
We are a leading source for design engineering, sheet metal fabrication, custom precision machining, tool and die making and prototype production. We are looking for an outstanding person to join our team. You must have demonstrated skills of the items listed below:1. A thorough understanding of geometric tolerancing and true positioning.2. Basic statistics including std deviations and how they correlate to calculating CPk.3. CMM programming experience in PCDmis.4. CMM operation and exporting of data into excel format and data interpretation (we use a 2 year old Brown and Sharpe CMM that runs on PCDmis).5. Quality Management experience including ISO procedures and internal auditing (managing 4 QA department inspectors).6. First Article Inspection experience.7. Answering to supplier corrective action requests (SCAR's).8. Thorough understanding of ISO procedures.Duties: * Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. * Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. * Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. * Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories. * Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures. * Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints (SCAR's); collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods. * Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations. * Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. * Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Description:
Automation QA Manager
Webroot is currently seeking an Automation QA Manager who will be hands-on and manage a team of software quality automation engineers to ensure that the company’s products meet total quality management and reliability standards. This position requires research and implementation of new or improved testing methods, processes, tools and procedures. This person is also responsible for the hiring, performance appraisals and pay reviews of the team. The successful candidate will thrive in a high-energy company, should have a passion for automation, driving code quality, taking ownership of new problems, and be able to think through and solve complex issues. The candidate should be a flexible, highly independent worker as well as an excellent team player, and able to work efficiently under schedule deadlines.
RESPONSIBILITIES
· Review Feature Specifications for test scenarios requiring tools and automation.
· Review current test plans, test cases, and test procedures and provide automation wherever possible.
· Develop software architecture and design specifications for all automation projects.
· Maintain existing automation scripts and potentially rewrite the scripts using other automation tools.
· Design and develop new performance, load, data set, application and simulation tools.
· Design and develop automation harnesses, testing extensions, and automation libraries.
· Design and develop interactive results analysis viewers. Track quality assurance metrics. Provide code coverage analysis metrics.
· Encourage best practices and sound design principles.
· Define and enhance QA processes methodologies. Ensure established standards, processes and procedures are used consistently throughout the system development life cycle.
· Ensure on-time delivery of deliverables
· Write efficient, easy to follow documentation on all tools, scripts and processes.
· Train other departments on the use of custom developed tools and automation scripts.
· Provide technical leadership and mentoring to team members REQUIRED SKILLS AND EXPERIENCE
· Masters or Bachelor’s Degrees in Technology with experience in the Security Industry a plus.
· 7+ years of continuous software development (Agile experience desirable), whitebox and automation testing experience with a track record on technically demanding projects · 5+ years of management experience.
· 5+ years experience writing Test Scripts (i.e. Perl, Python, TCL), Web development, communication protocols (i.e. HTTP, Sockets, TCP/IP, and SSL) and delivering Consumer and/or Enterprise class software.
· Experience working in Windows and Unix/Linux environments. · Experience with Application servers (e.g. Tomcat, Weblogic, WebSphere, JBoss) and with SQL (e.g. Oracle, MySQL, MSSQL) · Experience with automation and load generation /measurement software (e.g. LoadRunner, JMeter, Silk, Selenium, QTP) · Experience with performance measurement tools, code coverage analysis and testing methodologies.
· Excellent verbal/written communication, organization, leadership skills, and trouble-shooting skills. · Team Player with a proactive, positive attitude, ability to work on multiple projects in a fast-paced environment with minimal supervision.
If you would like an opportunity to work with this widely recognized worldwide leader in technology security, send your resume to Register to View for consideration. Principals only- no third parties, please. Webroot Software, Inc. is an Equal Opportunity Employer.
About Webroot Software
Webroot provides industry-leading Internet security solutions for consumers, enterprises and small and medium businesses worldwide. Webroot products consistently receive top review ratings by respected third parties and have been adopted by millions globally. In addition to our award-winning business and consumer software, Webroot now protects enterprises with Webroot® Security Software-as-a-Service (SaaS). Webroot Web Security SaaS and Webroot E-Mail Security SaaS are subscription-based services that provide on-demand web, email and archiving solutions, giving organizations a flexible and cost-effective alternative to on-premise security. Founded in 1997, Webroot is globally recognized for providing innovative, best-of-breed security solutions that protect personal information and corporate assets from online and internal threats. The company is privately held and backed by some of the industry's leading venture capital firms, including Technology Crossover Ventures, Accel Partners and Mayfield. Webroot currently has more than 300 employees worldwide. Our headquarters are located in Boulder, Colorado, with offices in Mountain View, California, Europe, Japan and Australia.
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Description:
Employer Information About Leprino Foods We’re Leprino Foods Company – the leading producer of mozzarella cheese and related whey & lactose products in the USA. Our heritage of entrepreneurial growth & innovation, exceptional customer service, and top-quality products continue to define our business success and company culture every day. Our customers include leading pizza companies, consumer food manufacturers, and food distributors. We’re family owned, professionally managed, and financially strong. Given our industry leading tec....more info View all our jobs Job We’re looking for an experienced, energetic, and creative Quality Assurance Manager – Restaurant/Distributors to join our Quality Assurance team at our corporate office in Denver Colorado. In this position you will: 1. Meet with customers relating to the development of new products or the adaption of existing products to customer needs; 2. Provide training and/or seminars for customer personnel; 3. Provide technical assistance and/or service at customer locations; 4. Investigate and resolve customer complaints at customer locations; 5. Check customer owned inventory for quality control purposes; 6. Coordinate shipment and/or delivery of products to customers, including the temporary storage of products at contract storage 7. Document procedures and evaluation aids. NOTES: Additional Salary Information: Relocation offered
Job Title: QA Manager for a Composite Manufacturer
Company: Aerotek
Location: Fort Lupton, CO
Description:
We are currently looking for a Quality Assurance Manager to join our team in Fort Lupton, CO.Candidates must have some automotive background (quality engineer/manager from an automaker like GM, Ford, etc).Candidates will be responsible for creating and implementing a quality program for a new composite production company.Position: Permanent, contract-to-hire or direct placement, depending on the candidatePay: $60-65k/yr, DOEIf interested and qualified, please submit resume and professional references.
Job Title: QA Manager, R&D Medical Devices
Company: Location: Boulder, CO
Description:
QA Manager- R&D
Medical Devices; Boulder, CO
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TO APPLY, after confirming that you meet the qualifications listed above, please send an email referencing this position title and location along with your resume and current/last base salary information to Register to View This information will be kept confidential and will allow our team to better understand the level and direction of your search. Under no circumstances will we submit your resume without your approval.
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Our client is a growing medical device manufacturing company in Boulder, Colorado, and they have asked us to help them identify and evaluate a seasoned Quality Assurance Manager for their R&D group. Would you be open to this location for the right opportunity? This is a strategic position encompassing all aspects of QA (systems design, supplier quality, validation, DFMEA, etc.) with 10 direct, senior-level reports participating in 10-15 cross-functional product development teams.
Required: A BS in Engineering or other technical science. 5+ years of Quality Management experience of New Product Development with direct supervisory responsibilities, including at least 2-3 recent years in the Medical Device industry focusing on complex products with both mechanical and electrical components. Earlier experience should include an additional 5 years in other Quality roles. Expertise with Project Management and Design for Six Sigma or DMAIC tools; strong cGMP and Design Control background.
Highly desired: A MS or other advanced degree in Engineering or related field and PMP / Six Sigma Blackbelt / ASQ certifications. Expert level cross-functional project savvy and creative problem solving initiative.
In exchange, this opportunity offers a strong salary and annual bonus in addition to outstanding benefits and unlimited growth potential as well as a full relocation package to Boulder including assistance with home sell.
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Tonya Creamer
Register to ViewRegister to View
http://www.linkedin.com/in/tonyacreamer
Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Quality and technical guidance* Manages department and overall expectations pertaining to setting accurate schedules, costs and resources.* Ensures delivery against QA department goals and objectives, i.e. Meeting commitments and coordinating overall quality assurance schedule.* Provides necessary definition, development and deployment of product quality assurance strategy, addressing all phases of product development.* Directly supervises quality assurance team lead, quality assurance engineers and testers including the preparation and delivery of staff performance evaluations and career development activities.2. Production support* Troubleshooting and high tier support.3. Documentation management* Establish and maintain policy for documentation of all products.* Reviews documentation before is sent out to external customers.4. Requirement Quality Definition* Establish policy for end user experience on all products.5. Process management* Implements ongoing quality improvement processes working with interdepartmental teams.* Maintains product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing.* Develop and manage quality assurance metrics for performance improvement of all teams.6. Organizational liaison* Manages and responds to software quality assurance issues with related groups such as development, database, integration, and customer support.7. Quality management* Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments.* Assures the viability, functionality and effectiveness of essential tools.8. Deployment and delivery* Responsible of creating task and checklists for software deployment.* Orchestrates the delivery of software to customer visible environments.9.Project management* Provides effective communication regarding issues, objectives, initiatives and performance to plan.* Manages the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.* Responsible and accountable of flagging the timing of interdepartmental deliverables and the quality of their output.* Works with project managers to develop project schedules and resource allocation models for QA related projects and other activities such as software deployment, customer integration, and professional services validation.SUPERVISORY RESPONSIBILITIES: * Will be responsible for managing a small team.MINIMAL REQUIREMENTS:1. BS/BA degree in computer science, engineering or related discipline.2. Minimum of 8 years of quality assurance experience, and 3 years of people management experience.3. Strong understanding of different software development life cycles (waterfall, iterative) and contemporary software quality assurance processes and automated tools.4. Must have experience in managing and working with distributed team members.5. Knowledge of internet and e-business processes, disciplines and standards.6. Strong analytical skills and experience with implementation and administration of Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria.7. Excellent problem solving, interpersonal communication and project management skills a must.8. Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.9. Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability.
Job Title: Development Manager - QA Test Systems for innovative cu
Company: RightNow
Location: Denver, CO
Description:
RightNow delivers on demand software solutions that create the best possible experiences for the customers of many of the world's largest and most successful organizations. We do this by leveraging the three engagement points that really matter - the web, social and contact center. Founded in 1997, RightNow is a global organization headquartered in Bozeman, Montana. We employ more than 800 people, and serve over 2,000 organizations. RightNow is listed on the NASDAQ under the symbol RNOW. Our mission is to Rid the World of Bad Experiences! Would you like to help? You can learn more by visiting us at www.rightnow.com/careers.The Development Manager – QA Test Systems will lead the creation and implementation of technical white and black box testing across our product suite by leveraging planning, people, infrastructure and processes. The key activities will be organizing and directing multiple teams of Software Engineers to deliver superior quality and on-time product releases to our customers. These teams are involved in a lot of fun areas: Web Services (SOAP/WSDL), APIs, application add-ins, utilities, computer telephony integration, Chat applications, installers, login authentication, code backward compatibility, Citrix, Terminal Server, performance test engineering, Hosting infrastructure, upgrades, etc. The Development Manager – QA Test Systems will work with senior management to optimize RightNow product quality by adopting and continuously improving testing tools, processes and technology.The following position is located at our headquarters offices in beautiful Bozeman, Montana, where the clean air, big sky vistas, world class outdoor recreation, and family-friendly community feel combine to create an extraordinary living experience. Add in no traffic, great schools, a large regional airport, and a variety of cultural opportunities and Bozeman is the place to be for that small town feel with big city amenities and professional opportunities. Bozeman, Montana is an ideal location to live and raise a family.Essential Duties and Responsibilities Manage teams of Software Engineers to test RightNow products using code-based, functional, automated, white & black box, environmental, system and performance testing approaches Achieve department goals for on-time product releases, test coverage, defect identification, test automation, performance, overall quality, etc Plan, develop, implement and report on new testing approaches to ensure ever-improving product quality Assume ownership for and implement systems and processes to accomplish strategic goals of the organization Resource allocation/optimization, hiring and planning activities Manage growth and development of personnel including recruiting/hiring, career development, coaching/mentoring, conflict resolution, performance management and succession planning. Identify and promote industry best practices Build and reinforce interdepartmental relationships by driving excellence in communication Fully partner with Development, Support, Product Management and other cross-functional project teams to ensure people and processes deliver on project objectives Lead and coordinate cross-departmental efforts to conduct root cause analysis of product issues and implement solutions that are then verified through testing Assume a ‘mentor’ role for all staff Develop metrics for measuring performance of the team in an effort to understand strengths and weaknesses of each individual Develop and expand knowledge of RightNow products and how our customers use them in their business operations Communicate effectively with other members of the development team, other departments and managers across the company Essential Knowledge, Skills, Abilities, and Backgrounds BS degree in Computer Science, MS degree preferred 5+ years in a leadership role with direct reporting experience managing a team of technical QA Engineers and/or Software Developers including recruiting, mentoring and motivating a team to achieve continuous improvements and results 5+ years demonstrated hands-on experience developing and de-bugging code including C/C++, C#, Unix shell scripting, PHP, Java, Python and/or Jython Experience in one or more of the following areas: Web Services (SOAP/WSDL), APIs, application add-ins, utilities (eg, email protocols), computer telephony integration, Chat applications, installers, login authentication, code backward compatibility, Citrix, Terminal Server, performance test engineering, network architecture, etc. Knowledge and hands-on experience with a variety of test tools, ideally Compuware Testpartner & HP LoadRunner Expertise with industry QA standards, processes, tools and methodologies demonstrated by personally implementing new practices in previous roles A highly organized individual who works well under pressure to complete tasks to meet tight deadlines via strong time/task management skills Strong interpersonal, communication, project management and organizational skills Willing to ‘roll up one’s sleeves’ and assist Engineers wherever needed Preferred Knowledge, Skills, Abilities, and Backgrounds MS degree in Computer Science Industry experience in testing large scale enterprise software products (preferably SaaS/On-Demand and/or CRM applications) Industry experience in Internet technologies, protocols, application delivery, SQL and relational databases Administrative level Linux and Windows OS expertise, including setup of extensive monitoring for performance testing purposes Experience with XML, SOAP and web service languages such as WDSL Strong networking design and tuning skills: IP, DNS, Routing, HTTP Demonstrated knowledge of HTML, SQL and/or VBA We are an EEO/AA employer
Description:
The Energy-based Devices Global Business Unit of Covidien is the world leader in the innovation and manufacture of advanced energy-based medical systems. Founded in 1967, our company remains unsurpassed in developing electrosurgery and radiofrequency treatment systems that increase patient safety and provide solutions for challenging surgical problems.Covidien’s Energy-based Devices Global Business Unit has maintained a campus in Boulder, Colorado for 40 years and continues to build a culture rich in organic growth and development worldwide. Our company places a strong emphasis on people, products, and process to continue driving our success. The launch of Covidien better equips us to meet the diverse needs of customers and to reaffirm our commitment to be an employer of choice in Colorado. More information can be found at www.covidien.com.This position will be responsible for managing the NPQA group.The New Product QA group is responsible for managing and facilitating all QA activities associated with New Product Development. Quality Engineers in the NPQA group serve as core team members on product development teams and act as liaison to the other QA functions including Systems Design QA, Supplier QA, Plant QA, and Customer QAThe NPQA manager is responsible for managing all activities associated with the NPD QA group including staffing, performance management, budget management, compliance with standards and SOPs, and monitoring status of all open projects. The NPQA Manager plays a key role in establishing the strategic direction of New Product Development practices at Coviden, Energy-based Devices. The NPQA Manager is establishes best practices in the use of Quality, Six Sigma, and Project Management tools and techniques, and promotes cross-functional teamwork, collaboration and communication.
REQUIREMENTS - QUALIFICATIONS: EbD Mgr QA Engineering (09-1967)
Bachelor’s degree in Engineering discipline. Preferred: Advanced degree in Engineering, or related field.DISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.Covidien is an equal opportunity employer, M/F/D/V.