Field Engineer Jobs

Job Title: Field Service Engineer Company: RAVE LLC Location: Santa Clara, CA Description: Position:           Field Service EngineerLocation:          Santa Clara, CAReports to:       Field Service Manager RAVE LLC, the world leader in commercial applications for the emerging field of nanomachining, has an immediate opening for a Field Service Engineer.  The ideal candidate will have metrology (SEM, AIMS, AFM -- IBM SXM320, Dektak, SI, DI9000, etc.), semiconductor industry, photomask industry, femtopulse laser, or field service experience.   Key Responsibilities: This position is responsible for maintenance, tracking, operation, and upgrade of RAVE equipment located at our customer site in Santa Clara, CA.  The Field Service Engineer serves as the primary point of contact for the customer for all field technical and service issues, including but not limited to the following duties: Maintain high levels of customer satisfaction compared to competitors through exceptional customer orientation and focus.Manage all down equipment events with a strong sense of ownership from initial notification to closure – fostering a RAVE and customer mutually agreed root cause identification and correction.Maintain and provide key reports and metrics for the site and product in accordance with customer and RAVE requirements.Schedule and perform preventative and other scheduled maintenance tasks in a timely manner with the customer, while maintaining sensitivity to production needsProvide first level applications support to the customerProvide customer training and updates to system operators/maintenance personnelManage spare parts inventory and ensure proper paperwork on parts consumedInstall and qualify systems.Maintain technical competency on RAVE products and assist other sites as needed.Document failures through RAVE failure analysis and corrective action systems.Document all pertinent job related data using RAVE’s CRM system.Travel: This job requires some travel and some off-hours support. Position Requirements:Bachelor’s degree or equivalent in a relevant technical field (such as Materials Science, Engineering, Physics, etc.).Strong Microsoft Windows & Linux computer operating system skills. Exceptional customer orientation.Strong sense of ownership, and proven ability to drive problems to customer-agreed upon root cause identification and correction. If you are a strong team player, have good communication skills, enjoy working with people, and are motivated and well organized then this position would be for you.  Resume should include salary history or specific salary requirements.  RAVE LLC provides a competitive salary and benefits package and an exciting, fun work environment.  Silicon Valley residents are preferred.  The position will be based in Santa Clara, California reporting to the Field Service Manager in the Operations Group.

Job Title: Remote Field Engineer II (SMA) Company: Avaya Location: Baltimore, MD Description: Job # 35917BRJob Title Remote Field Engineer II (SMA)Business Group Worldwide ServicesJob Category Sales/Customer Support and Services (Indiv. ContriState/City (US) MD - BaltimoreCountry United StatesJob Description (Also called "Remote Field Engineer".) Responsible for on-site installation, maintenance and repair of company and multi-vendor systems which may include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Takes part in potential or desired follow-up services (sales) or problem escalation. Acts as a company consultant in cross-disciplines. Works with limited guidance on projects within defined criteria. Provides solutions to a diverse range of moderately complex problems. Previous Customer Service and Knowledge of telecommunication products; Microsoft Office Product Knowledge; Excellent Communication Skills; Experience on Avaya I.P. Solutions; Not required but a plus: Knowledge of or expertise with Microsoft windows servers, Linux, network infrastructures and design and an understanding of complex network solutions. AVAYA, CCNA, CISCO Certification would also be a plus. GSS2600Qualifications Typically requires 3 - 6 years experience and a Bachelor's degree or equivalent experience.. AVAYA, CCNA, CISCO certification would be a plus

Job Title: Field Engineer Company: Location: Denver, CO Description: Field Engineer The Job: As the Field Engineer, you will perform service calls with minimal reliance on the Company's Technical Support Center (TSC) and provide technical support to Authorized Service Providers as an extension to the Technical Support Center. Will also support the Regional Field Manager (RFM) to qualify and certify the Authorized Service Providers in Field Manager's geographic region, provide overall quality assurance to all field activities and assist support on special projects as may be required by the Director of Field Services. Ensure achievement of Field Engineer's monthly field call volume targets while maintaining a high degree of customer satisfaction and overall delivery of quality service in the field. Responsibilities: ? Train, and certify ASP to ensure understanding of the Company's quality standards ? Train Authorized Service Providers on specific procedures and products as required ? Provide leadership and coaching to Authorized Service Providers ? Maintain technical competence on all Company-supported equipment working with minimal reliance on the Company's TSC ? Install, relocate, provide technical support and/or repair indoor or outdoors, on-site or remotely to meet customers' requirements and maintain equipment to specifications ? Provide support to the Regional Field Manager on special projects ? Oversee the completion of special projects within agreed schedules ? Assume ownership of the completion of difficult projects, including supervision of other techs within Field Engineer's geographic area ? Receive and resolve technical escalations from other field personnel and the TSC as required ? Assist the Regional Field Manager(s) in achieving the overall targeted quality of field service and customer satisfaction ? Provide Company management with timely and accurate reports as assigned ? Identify field operations procedural and operational problem areas and communicate these problems back to the Regional Field Managers ? Instruct site personnel on proper equipment operation ? Identify and escalate potential customer issues to appropriate Company departments Qualifications: To qualify for this position you will need an Associate?s degree in electronics or equivalent, within a minimum of seven years experience in Field Service on products generically related to those supported by the Company. Must have excellent interpersonal, communication, presentation and customer service skills. Must be detail oriented with the ability to work on a number of different projects. Must have a valid driver's license, with a satisfactory driving record and a personal motor vehicle that is reliable for business use. Extensive travel, the ability to work overtime as needed and be on call 24/7 required. ? General Knowledge on Telco wiring ? Experience in basic router command line interface commands ? Knowledgeable with Microsoft Office product ? Basic PC knowledge ? know how to transfer data from one application to another ? Working toward a CCNA certification ? Knowledge of the OSI model ? Aptitude and willingness to learn new technologies on your own ? Know EIA pinouts ? Proper use of hand tools and test equipment used in data communications Experience in LAN/WAN topology equipment

Job Title: Field Engineer Piping VPS5 Company: Bechtel Location: Port Arthur, TX Description: Leads construction engineers in a broad range of constructionengineering work within a specific engineering discipline for aparticular area of the project. Provides engineering assistance tosuperintendents, directs assigned personnel in meeting cost and timeschedules, verifies materials, equipment, and quality and assuresresults meet design requirements.On a large project, independently performs assigned activities in onediscipline, interfacing with other disciplines in all areas of thejobsite.On a small to medium-sized project, functions as a lead disciplineengineer, coordinating related discipline activities and interfacingwith other areas/disciplines on the jobsite. Monitors the activities of the field to assure compliance with design,plans and specifications, and Motiva requirements (GEMS, PIPS, EGGS,etc.Perform inspections of all piping and mechanical work in progress on acontinual basis and complete final checkout of piping and mechanicalinstallations to ensure quality and conformance to specifications andcodes prior to turnoveror release for operation. Coordinate and documentclient and vendor required verifications of piping and mechanicalinstallations and testsPerforms inspections and documentation of all piping work in progress ona continuing basis, and completes the final P&ID checks prior toturnover. .Prepares material requisitions for permanent and temporary pipingmaterials. Perform takeoffs, initiate and track field purchasedmaterials.Assists field procurement in inspection and receipt of mechanical &piping materials during the receiving process to ensure they meetproject standards and drawingsTrouble-shoots engineering design, resolves issues with engineeringand/or fabricator using the Bechtel FCN/FCR /DR & NCR core processes.Responsible for the development of hydro packages and responsible forverifying and witnessing hydro acceptance. Will be required to work andcoordinate with subcontractors and vendor reps as needed.Assist in the performance of technical reviews of all requiredContractor submittals to assure compliance with the requirements of theContract.Prepare Bechtel Daily reports for assigned subcontractor activitiesEnsures contractors comply with ES&H execution plan.Participates in Safety toolbox meetings, JHA reviews etc.Must have knowledge and understanding of Bechtels SWPPs , CWPPs andproject / client procedures. ASME B31.1 and Boiler Code Pipe,Experience in construction and technical inspection in the areas ofinstallation and testing of piping systems and mechanical equipment asField Engineer.B.S. in engineering or related field or 4-9 years experience inconstruction/technical inspection.Familiarity with Bechtel Standard Application Programs (BSAPs) and otherautomation tools used on Bechtel projects, particularly and wordprocessing, spreadsheets and database applications.Must be familiar with current industry quality standards and have a goodworking knowledge of Bechtel's installation and design standards.All applicants must have the right to work and remain in the UnitedStates.Length of assignment: 17 MONTHS - Mar 15 2010 thru August 21 2011 Position Skills The proficiency levels range from lowest to highest: Basic, Intermediate, Advanced, and Expert Microsoft Excel BasicPetroleum & Chemicals Experience 10+ yearsMicrosoft Word BasicTEAMWorks BasicConstruction Quality Control Intermediate

Job Title: Field Engineer (Sacramento, CA) Company: Scholastic Location: Sacramento, CA Description: Job DescriptionField Engineer, Technical Services, Scholastic EducationBackgroundScholastic Education is a division of Scholastic Inc., focusing on creating materials, programs and services for the pre K through secondary education students and educators. Recently, owing to the importance of the READ 180 and intervention business, new technology product launches, and in response to significant customer need, Scholastic has expanded its field sales force to include a business unit responsible for designing, scaling and rolling out in-person services which strengthen the division’s overall goal of increasing student achievement by supporting educators with technical support, installation, data movement, training, professional development, coaching, and analytics services scaled to district and building needs. Position Summary Provide high quality on-site technical support for customers including installation, troubleshooting, data movement, pre and post-sales technical consultation, and technical trainingKey Responsibilities Perform on-site installations of Scholastic products Perform troubleshooting of Scholastic products for existing clients (phone and site visits), and initiate escalations as required Provide consultation for pre and post sales technical implementation meetings Remain current on both Scholastic products and those products that interface with or support Scholastic products Perform as a member of the Technical Support Team, providing feedback, gathering information, and disseminating information using a team approach Assist customers in evaluating their hardware environments to ensure they meet minimum system requirements Provide on-site technical training for supporting Scholastic products Provide feedback on customer satisfaction with Scholastic software products Update internal support and information systems on all customer contacts Requirements: Knowledge/Skills Required Software industry knowledge including pre-sales technology support, architecture and design, product management, and large scale implementation Thorough knowledge of computer networking and operating systems (Windows, Mac, and Novell). Certifications preferred. Strong interpersonal skills Strong project management skills Excellent verbal and written communication skills Excellent problem solving skills Education: Bachelor of Arts/Sciences preferred, or two-year technical college or equivalent experience Experience: 2-4 years technical/customer support serviceOther Requirements Customer focused ethic Presentation, documentation, and reporting skills Heavy travel required**Home office basedReports to: Director of Field Engineering and Technical Services

Job Title: ER/MP One System Field Service Engineer (100% travel) Company: Textron Inc Location: El Mirage, CA Description: Big-company reach, small-company attitude! AAI Corporation, an operating unit of Textron Systems, is currently recruiting for a Field Service Engineer II for our ER/MP One System Program. This position performs engineering, technical analysis and related duties required for the installation, operation, maintenance, modification, and repair of company and customer products and equipment to the customer's satisfaction including on-the-job training and field service activities of lower level personnel. 100% travel required through Initial Operation Test and Evaluation (IOT&E)  (e.g., required to perform work-related travel worldwide and may include accompanying DoD forces into hardship and combat areas). Our people make a difference! Click here to apply today! Required SkillsNetworking theory and computer skills. Experience with UNIX and Windows operating systems. Ability to interpret blueprints, schematics, wiring diagrams, and technical documentation; and ability to evaluate, isolate, and repair malfunctions. Ability to perform electrical, electronic, and mechanical repairs to complex equipment. Ability to evaluate, compare, and make rational judgments. Ability to conduct on-the-job training. Familiarity with customer expectations, policies, and business practices and high customer satisfaction orientation. Ability to work independently or on a team with minimal supervision. Working knowledge of ISO 9001 principles and concepts.  Required ExperienceBachelors Degree or formal military training in electronics, engineering or a related field, or relevant work experience Four or more years of direct experience with electronic repair and repair reporting requirements Prior experience in operation, maintenance, and repair of aircraft and aircraft electronics to the component level Experience in maintenance and repair of “One System” GCS equipment a plus Prior military service a desired plus  Tracking Code6484 Our people make a difference! Click here to apply today! About AAI CorporationAs a recognized global provider of innovative aerospace and defense products and services, AAI’s business is to protect and defend our nation and its allies. Since our founding in 1950, our employees have generated numerous patents and have been recognized repeatedly for their commitment to supporting America’s military.  For the past 4 years, AAI has been selected as one of Baltimore Business Journal’s “Best Places to Work”. Our parent company, Textron Inc., is Fortune’s “Most Admired Company” in aerospace and defense. We achieve excellence through benefits such as comprehensive training, career development, an annual awards program, and ongoing cash incentive programs. Full-time employees enjoy benefits packages that include: health, dental, life and disability coverage, a 401(k) with company match, a pension plan, tuition reimbursement, health club reimbursement, adoption assistance, and an employee assistance program.  We value our diversity and are committed to equal opportunity employment for all. EOE M/F/D/V.

Job Title: Field Service Engineer Company: EFI Location: Atlanta, GA Description: Field Service Engineer Job ID: 12197Division: EFILocation: Atlanta, GA USTravel Involved: 70-80%Job Type: EmployeeJob Level: 1-3 Years ExperienceEducation: Two Year College Degree - Technical Category: Technical & Customer SupportCompensation: Not SpecifiedSUMMARY/BASIC PURPOSE:Provide on-site and telephone support, training and repair service forEFI Ink Jetcustomers and distributors. Includes installation support, on-site repair and key operator training (maintenance and equipment operations training)PRINCIPAL DUTIES AND RESPONSIBILITIES: * Provide on-site setup and installation of all printers associated with theEFI Ink Jetproduct lines. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading the printer and positioning it in the customer’s facility. Includes un-crating the printer, connecting the electrical power and compressed air, initial setup and adjustment, and thoroughly testing the printer to ensure the images it prints are of the best quality and meeting customers expectation.* Initial and on-going formal customer operator and printer maintenance training. This includes coordination training withEFI Ink Jetcustomer based on customer needs. Customer training also includes assessing customer training needs and making recommendations toEFI Ink Jetcustomers regarding the need for additional training.* Provide periodic on-site trouble-shooting and repairs on printers that my be experiencing complex electrical, mechanical or pneumatic problems as directed by Regional Support Manager and/orEFI Ink Jetcustomer support team.* Provide detailed technical feedback via aEFI Ink Jet callClosureReport after each customer visit followingEFI Ink JetClosureReport guidelines.* Possible International travel* Demanding schedule including travel up to80% of workweek, as well as occasional weekend work to meet customer needs.JOB SPECIFICATIONS: Education and Experience * Minimum two year technical degree or equivalent experience in mechanical, digital, and electronic technology* Minimum two years in field engineering positions servicing complex electro-mechanical devices, large format printers or other large capital equipment and high demand customer locationsKnowledge/Competencies/Skills * Demonstrated customer management skills, strong interpersonal skills and commitment to customer satisfaction* Ability to trouble-shoot complex electrical and mechanical problems to the component level* Ability to document test results, status and identify customer issues and concerns.* Capability of identifying and qualifying single phase as well as three phase power requirements* Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001”* Ability to provide telephone technical support and to effectively communicate (telephone and email) withEFI Ink JetProduct Service Engineers (Hardware and Applications)and servicing distributors.* Demonstrate ability to independently manage a large service territory (includes effective management ofEFIassets i.e. parts, tools, company information)* In-depth knowledge of personal computers, large format printers and/or presses and printing applications* A+ Certification and or ability to demonstrate computer hardware aptitude* Knowledge of inkjet printing, color theory, Microsoft Windows and Linux operating are desirable* Knowledge of materials and chemicals used in the printing industry highly desirable* Knowledge of RIP technologyEFI understands that from top management to more entry-level personnel, employees drive the success of a company. To this end, EFI strives to provide a work environment that offers challenging and rewarding opportunities, while encouraging open communication, teamwork, and diversity. Send your resume, cover letter and salary requirements Register to View

Job Title: SDK Support Engineer / Field Applications Engineer Company: Rovi Corporation Location: Santa Clara, CA Description: Who is Rovi? We are your fully integrated portal to managing digital entertainmentRovi offers unique opportunities, challenging work, brilliant people, thriving organization, and total rewards to attract the top talent!Working at Rovi requires elite technical talent, dedication, and versatility, but above all, it requires a passion for meeting challenging problems head on. At Rovi, making a difference is not something we aspire to; it’s what we expect from ourselves each day. Rovi has taken on some of the most critical analytical challenges we face, spanning the fields of Blu-ray protection, entertainment content and media navigation. Over 75% of our revenue is guaranteed from licensing fees. Rovi has been in business for 27 years and has no other competitors that directly compete with our entire scope of products and services. Rovi’s stock has tripled in the last two years, with gross revenues at nearly 500 million. Even during the worst economic storm of our generation, Rovi has awarded merit increases and bonuses.Through our innovation, passion, and portfolio – Rovi is the major player in digital entertainment navigation.If you are willing to make the commitment – to meeting your highest standards, to your teammates, and to making a positive impact – we look forward to hearing from you.Serve as engineering liaison for customers developing products based on our source code. This position is responsible for supporting development efforts from initial customer training, through planning, design, implementation, testing, and certification. Implementation will include creating new applications to meet customer specifications. The position requires interfacing between customers and Rovi engineering, QA, and partners as required to ensure the success of projects with internal and external dependencies. Responsibilities: - Serve as point of contact within product development for assigned customer projects- Train customers on Rovi's software architecture and code base- Work with customers to help define technical design and implementation plans- Provide direct support to customer's development by: --- assisting in diagnosing issues --- validating general feature design and bug fix strategies --- providing source code patches as appropriate- Create new applications based on customer specifications- Act as the coordination point between the customer and Rovi engineering and QA to ensure high-quality, responsive support is provided- Position is based in Santa Clara but includes some international travel- Contributing to the maturity of the support organization by developing processes and customer issue tracking systems.Qualifications, Education and Experience: Required: - Must be a competent in basic software development, preferably with some experience in digital media software development and embedded systems.Must have experience providing detailed development support to customers using source code or low-level SDKs.Must possess excellent organizational and people skills.- ANSI C- Experience providing development support- Strong cross-functional and cross-cultural communication skills Desired: - Digital media or A/V software development experience- Embedded software development experience- Experience with multimedia codecs- Experience with TCP/IP networking- Familiarity with UPnP, DLNA, NMPR standards- BS in CS or EEIf interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id Register to View -4380

Job Title: Sr. Field Engineer Company: Insight Technology Solutions Location: Austin, TX Description:   The Senior Field Engineer is a high-level field hardware technician focused on the highest level of client satisfaction.  He/She is responsible for responding to assignments primarily involving the installation, repair and/or maintenance of personal computer hardware equipment and peripherals at customer locations        1.     Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.   2.     Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.   3.     Provides first technical support and supervisory support for other Field Engineers. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.     4.     Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.   5.     Assists with training of Field Engineers. This includes, but is not limited to, training new Field Engineers on service call procedure, call opening, call closing, parts return and comply with Field Engineering Policy guidelines.   6.     Enhances level of technical training and skill set through active deployment within chosen technical path / skill set. Maintains knowledge of new technologies and vendor offerings that are cost effective resulting in continued client satisfaction.   7.     Maintains and protects Insight assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight’s customers.   8.     Escalates service problems and issues to the service manager or Lead FE as appropriate. This includes service calls exceeding commitments with regard to response time, repair time, lack of spare parts, training or any other actual or potential customer satisfaction problem.         EDUCATIONAL REQUIREMENTS Education:   Associate Degree in the field of technology studies, or equivalent education and/or experience.   Work Experience:   Minimum of three years bench and/or on-site service technical experience.   Minimum of one year network installations/service experience.   Technical Skills:    Required:PC and Printer Level II Experience, A+, Windows, Hardware troubleshooting, great client skills, good references and proven background    Preferred:Server Experience, Server+ or Network+, cabling knowledge   If you would like to learn more about this position, please contact me at Register to View EOE, M/F/D/V

Job Title: Field Engineer Company: Location: Chicago, IL Description: Field Engineer The Job: As the Field Engineer, you will perform service calls with minimal reliance on the Company's Technical Support Center (TSC) and provide technical support to Authorized Service Providers as an extension to the Technical Support Center. Will also support the Regional Field Manager (RFM) to qualify and certify the Authorized Service Providers in Field Manager's geographic region, provide overall quality assurance to all field activities and assist support on special projects as may be required by the Director of Field Services. Ensure achievement of Field Engineer's monthly field call volume targets while maintaining a high degree of customer satisfaction and overall delivery of quality service in the field. Responsibilities: ? Train, and certify ASP to ensure understanding of the Company's quality standards ? Train Authorized Service Providers on specific procedures and products as required ? Provide leadership and coaching to Authorized Service Providers ? Maintain technical competence on all Company-supported equipment working with minimal reliance on the Company's TSC ? Install, relocate, provide technical support and/or repair indoor or outdoors, on-site or remotely to meet customers' requirements and maintain equipment to specifications ? Provide support to the Regional Field Manager on special projects ? Oversee the completion of special projects within agreed schedules ? Assume ownership of the completion of difficult projects, including supervision of other techs within Field Engineer's geographic area ? Receive and resolve technical escalations from other field personnel and the TSC as required ? Assist the Regional Field Manager(s) in achieving the overall targeted quality of field service and customer satisfaction ? Provide Company management with timely and accurate reports as assigned ? Identify field operations procedural and operational problem areas and communicate these problems back to the Regional Field Managers ? Instruct site personnel on proper equipment operation ? Identify and escalate potential customer issues to appropriate Company departments Qualifications: To qualify for this position you will need an Associate?s degree in electronics or equivalent, within a minimum of seven years experience in Field Service on products generically related to those supported by the Company. Must have excellent interpersonal, communication, presentation and customer service skills. Must be detail oriented with the ability to work on a number of different projects. Must have a valid driver's license, with a satisfactory driving record and a personal motor vehicle that is reliable for business use. Extensive travel, the ability to work overtime as needed and be on call 24/7 required. ? General Knowledge on Telco wiring ? Experience in basic router command line interface commands ? Knowledgeable with Microsoft Office product ? Basic PC knowledge ? know how to transfer data from one application to another ? Working toward a CCNA certification ? Knowledge of the OSI model ? Aptitude and willingness to learn new technologies on your own ? Know EIA pinouts ? Proper use of hand tools and test equipment used in data communications Experience in LAN/WAN topology equipment