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Technical Services Quality Assurance Tech

Company: PetSmart Corporate

Location: Phoenix, AZ

Description:
Intro:Want a company with a real vision?Our people make the difference in our success. Our vision is to provide Total Lifetime care to every pet, every parent, every time. We can't achieve this vision without the right people - they make the difference in our business and our success. Every associate plays a role in achieving our success by focusing on our three strategic priorities - Delighting our Customers, growing pet services and operating excellence. Here at the Store Support Group, you could play a key role in supporting these strategic initiatives.In 2007, PetSmart celebrated the opening of its 1000th store, with many more stores scheduled to open soon after. We continue to grow at our Corporate Headquarters which means great opportunities for a professional such as you!Benefits of working with PetSmartIn addition to a competitive salary, PetSmart associates are eligible for health benefits, 401K options, Employee Stock Purchase Plan, paid time off, training and development, and an associate discount at all PetSmart stores!PetSmart is an Equal Opportunity EmployerWith many positions offering relocation packages, learn more about Life in PhoenixJob Responsibilities:Responsibilities include performing vendor audits, working to resolve store / customer pet food and treat product issues, and the overall quality of products. Problem-solving, root cause and corrective action skills are a must. Must have great communication skills and be able to work in a team environment. Auditing experience is essential with focus on manufacturing processes and improvement plans. The appropriate individual will have statistical knowledge and be able to collect, analyze, and make data driven decisions in a timely manner. Essential Job Duties • Customer Complaint Management: Support Stores on issues related to product quality and customer satisfaction • Perform vendor audits • Manage product specifications • Monitory Regulatory Issues: Registration, Non-Compliance • Product Reviews / Sampling • Competitive Analysis Reviews • Quality Trending- Audits, Complaints, Non-Compliance • Interact with Buying team to ensure overall product quality • Perform test studies and analyze data appropriately • Interface with vendors to resolve product quality issues • Implement process improvement activities • Ensure state and government laws are met(related to the product) Qualifications:• BS degree in Food Science, Animal Science or related field. • 2-4 years related experience • Strong customer-focused, quantitative, analytical, and project management skills • Excellent interpersonal and communication skills with ability to work effectively with diverse customers and team members • Ability to resolve issues in a timely and effective manner • Previous experience in product manufacturing preferred but not required. • Proficient computer skills in Microsoft Word, Excel, PowerPoint and Submit Your Resume Online NowPetSmart, INC. is an equal opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status.

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Technical Services Quality Assurance Tech

Company: PetSmart Corporate

Location: Phoenix, AZ

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Contact Information
	E-Mail Address:
	First Name:
	Last Name:
	Address:
	(Optional)
	City:
	State:
	If not living in the United States enter the code "99999" for Postal Code.
	Postal Code:
	Telephone: (Optional)
	Country:
	Relocation Preference:	Will not relocate Will accept paid relocation Will pay own relocation
		Please have a personal job agent call me to assist me with my job search

Please choose your 1 to 14 character long iHireQualityControl Password.
Remember the password you choose - you will need it for future site access.

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